Cluster service failed to bring clustered role 'Available Storage' online or offline

Question

Our product ActianX 12.0 been installed on a three node Windows Server 2022 cluster machines and the resource Ingres Service [ F1 ] also created which can be seen in below message.

PS C:\Windows\system32> Get-ClusterResource

Name State OwnerGroup ResourceType

---

Cluster IP Address Online Cluster Group IP Address

Cluster Name Online Cluster Group Network Name

Ingres Service [ F1 ] Online Available Storage Generic Service

Quorum-Disk Online Cluster Group Physical Disk

Shared-disk-for-Ingres Online Available Storage Physical Disk

But, the resource name created during installation was not visible on the Failover cluster manager UI. Instead, the below messages logged under cluster event logs,

The Cluster service failed to bring clustered role 'Available Storage' completely online or offline. One or more resources may be in a failed state. This may impact the availability of the clustered role.

Cluster resource 'Ingres Service [ F1 ]' of type 'Generic Service' in clustered role 'Available Storage' failed.

Based on the failure policies for the resource and role, the cluster service may try to bring the resource online on this node or move the group to another node of the cluster and then restart it.  Check the resource and group state using Failover Cluster Manager or the Get-ClusterResource Windows PowerShell cmdlet.

Generic service 'Ingres Service [ F1 ]' could not be brought online (with error '1060') during an attempt to open the service.  Possible causes include: the service is either not installed or the specified service name is invalid.

Could you please help why the registered resource name not appearing under the Failover cluster manager?

Answer 1

Hi,

The event says 'Ingres Service [ F1 ]' could not be brought online however the result of the Get-ClusterResource command shows Ingres Service [ F1 ] is Online. Do you still see new event with the same error message? Does Get-ClusterResource gives the same output right now?

See if you can manually bring Ingres Service [ F1 ] offline then online. Run the commands in an elevated powershell.

Get-ClusterResource "Ingres Service [ F1 ]" | Stop-ClusterResource

Get-ClusterResource "Ingres Service [ F1 ]" | Stop-ClusterResource

Answer 2

Hi Ian_Xue,

Thank you for the prompt response and sorry for delay, i tried the powershell commands to manually bring online/offline and did not see the service on the Failover manager,

PS C:\Windows\system32> Get-ClusterResource "Ingres Service [ F1 ]" | Stop-ClusterResource

PS C:\Windows\system32> Get-ClusterResource

Name State OwnerGroup ResourceType

---

Cluster IP Address Online Cluster Group IP Address

Cluster Name Online Cluster Group Network Name

Ingres Service [ F1 ] Online Available Storage Generic Service

Quorum-Disk Online Cluster Group Physical Disk

Shared-disk-for-Ingres Online Available Storage Physical Disk

PS C:\Windows\system32> Get-ClusterResource "Ingres Service [ F1 ]" | Start-ClusterResource

PS C:\Windows\system32> Get-ClusterResource

Name State OwnerGroup ResourceType

---

Cluster IP Address Online Cluster Group IP Address

Cluster Name Online Cluster Group Network Name

Ingres Service [ F1 ] Online Available Storage Generic Service

Quorum-Disk Online Cluster Group Physical Disk

Shared-disk-for-Ingres Online Available Storage Physical Disk

Answer 3

Hello Ian_Xue,

The Powershell commands provided did not help to manually bring Ingres Service [ F1 ] offline then online. Could you please suggest any other procedures/workaround to bring cluster service resource online/offline in the Failover Cluster Manager.

Regards,

A.Caroline