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Win 11 24H2 unable to connect to NAS

Anonymous
2025-01-25T20:14:45+00:00

After upgrading to windows 11 24H2 I am unable to connect to my NAS device, how do I correct this?

***Moved from Windows / Windows 11 / Performance and system failures***

Windows for business | Windows Client for IT Pros | Networking | Network connectivity and file sharing

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  1. Anonymous
    2025-01-27T06:41:44+00:00

    Hello,

    Thank you for reaching out regarding the issue of being unable to connect to your NAS device after upgrading to Windows 11 24H2. Below are steps you can follow to resolve the problem:

    1. Enable SMB Protocol

    Some NAS devices require the SMBv1 protocol, which is disabled in Windows 11 by default.

    1. Press Win + S and search for "Windows Features".
    2. Open "Turn Windows features on or off".
    3. Look for "SMB 1.0/CIFS File Sharing Support", enable it, and restart your PC.

    2. Enable Network Discovery

    Ensure that your PC can detect devices on the network.

    1. Open the Control Panel and navigate to Network and Sharing Center.
    2. Click Change advanced sharing settings.
    3. Under your active network profile, enable Turn on network discovery and Turn on file and printer sharing.

    3. Check the NAS Connection

    Verify that the NAS is reachable on your network.

    1. Open Command Prompt (Win + R, type cmd, and press Enter).
    2. Type the command:
    3. ping <NAS_IP_Address>
    4. If the ping fails, ensure the NAS is powered on and properly connected to the network.

    4. Update or Re-enter NAS Credentials

    If credentials are outdated or incorrect, reconnect using the correct ones.

    1. Open Credential Manager from the Start menu.
    2. Under Windows Credentials, remove your existing NAS credentials.
    3. Re-add the correct username and password for your NAS.

    5. Configure Windows Firewall

    Windows Firewall might block access to your NAS.

    1. Navigate to Settings > Privacy & Security > Windows Security > Firewall & network protection.
    2. Select Allow an app through firewall.
    3. Ensure that file-sharing protocols (e.g., SMB) or NAS-related services are allowed.

    6. Re-map the NAS Drive

    If the connection is still not established, try re-mapping the NAS drive:

    1. Open File Explorer and go to This PC.
    2. Click Map network drive.
    3. Enter your NAS address in the format:
    4. \<NAS_IP_Address>&lt;ShareName>
    5. Provide credentials if prompted.
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