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Bitlocker recovery code not found in Microsoft account

Anonymous
2025-02-12T08:24:55+00:00

Dear Microsoft Support Team,

I hope this message finds you well.

I recently sent my HP laptop to HP service center for a display replacement. Upon receiving my laptop back, I am encountering a BitLocker recovery prompt, and I am unable to access my system without the recovery key.The microsoft account which is associated with laptop is ( *********@gmail.com ) and at the devices page my laptop is showing but there is no bitlocker recovery code to found.

Could you please assist me by providing the BitLocker recovery key for my device? Below are the details of my laptop:

Model: HP Laptop 15s-fq5xxx

Serial Number: ********

Date of Service:6/2/2025

I would greatly appreciate it if you could send the recovery code at your earliest convenience.

Thank you for your assistance.

Best regards,

Iswarya Devi. B

Windows for business Windows Client for IT Pros Devices and deployment Recovery key

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  1. Anonymous
    2025-02-13T01:14:35+00:00

    Hello,伊斯瓦利亚·德维

    Regarding the recovery key, you can find it in the following places:

    • Active Directory (AD)
    • Azure Active Directory (AAD)
    • Microsoft Account
    • MBAM
    • 3rd management application
    • Other methods like notepad/pdf/USB

    1.If you are logged in with ad account,You need to first ensure that the following policies are configured.

    Please install the following feature on ad dc side, then open ADUC and look for the recovery key.

    Domain Administrator privileges are required or delegated permissions must have been granted by a domain administrator.

    Normal users will not see the recovery key and cannot search for it.

     

    2.If it's a Microsoft or Azure networked account login, it may backup into the Onedrive corresponding to one of those accounts.Try to find it from the following link

    Azure Links：Microsoft Azure

    Microsoft Links:Sign in to your account

    3.If you are using MBAM to manage the recovery key, You can refer to the following documentation to view the recovery key：

    Perform BitLocker management with MBAM 2.5 - Microsoft Desktop Optimization Pack | Microsoft Learn

    4.The recovery key may be stored in the 3rd management application, or it may exist somewhere like notepad/pdf/USB.You can try looking in these places.

    Best regards,

    Chengxili

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