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Rd cal license is not being acquired by the session

Anonymous
2023-10-26T19:00:24+00:00

Hi,

I have an issue where the RD license is not being acquired by the session. I had to revoke the license for one of the server so it can be occupied with a different server but the revoked server stills appears in the "Windows Server 2016 - Installed RDS Per Device Cal" as revoked and the new server is not acquiring the license. The new license is currently acquiring a "Windows Server 2016 - Temporary RDS Per Device Cal". Please let me know how I can completely remove the old server so this new server can acquire the license.

Windows for business | Windows Server | User experience | Remote desktop services and terminal services

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  1. Anonymous
    2023-10-26T19:05:33+00:00

    For clarity, the revoked server is the one I need to remove:

    The server below is the one I need to add:

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  2. Anonymous
    2023-10-30T07:14:00+00:00

    Hello,

    If the new server is acquiring "Temporary RDS Per Device CALs," it suggests that the licensing server is not recognizing the installed CALs correctly. To resolve this issue and ensure the new server acquires the correct licenses, you can try the following steps:

    1. Remove the installed licenses and then reinstall those CALs on the New Server in the Licensing Manager on the new server.

    2.Ensure the CALs is compatible with the server version.

    1. Verify that the licensing server is activated correctly. Sometimes, activation issues can lead to the issuance of temporary licenses.
    2. Ensure that RDS licensing mode is correctly configured.

    5.Restart the Remote Desktop Services on the licensing server and the new RDS server to ensure they are communicating properly.

    Regards,

    Karlie

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  3. Anonymous
    2023-11-21T14:30:55+00:00

    Hi Karlie thank you for the reply,

    We have a 3 other servers that are working correctly, can you please let me know where to check the compatibility of the license and also steps to verify that the licensing server is activated correctly?

    Thank you,

    Rahul

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  4. Anonymous
    2023-11-22T06:05:44+00:00

    Hello Rahul,

    Here’s the matrix for RDS CAL version compatibility: License your RDS deployment with client access licenses (CALs) | Microsoft Learn

    You may also use this link: Remote Desktop Server Licensing (microsoft.com) to manage your license server and RDS CALs.

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