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Microsoft Remote Desktop for Mac appears in a small window.

Anonymous
2024-07-12T08:16:02+00:00

After the last update, Microsoft Remote Desktop for Mac stopped opening full screen. Even though I change the resolution from the Settings > Resolution menu, it doesn't work. When I enter the Resolution menu again, the lowest resolution is selected.

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***moved from Windows / Other/Unknown / Other Windows apps***

Windows for business | Windows Client for IT Pros | User experience | Remote desktop services and terminal services

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  1. Anonymous
    2024-07-15T01:34:55+00:00

    Hello,

    If you encounter issues specifically after updating the Remote Desktop client, it might indicate a software bug. In such a case, the most effective route to reach out to the product development teams would be through submitting feedback directly from the software's settings menu.

    Alternatively, you might want to test the latest beta version to see if your issue has already been addressed in more recent builds. The current beta available is version 10.9.9 (build 2253), which you can download from the App Center.

    Kind regards,

    Karlie

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  2. Anonymous
    2024-07-15T10:42:24+00:00

    Hi Karlie,

    The same problem persists in the beta version. I followed the Help > Submit Feedback step. A website popped up and said I needed to provide a reason to get approved. I got the approval but it keeps going to the approval step. I cannot send feedback.

    Thanks,

    Umut

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  3. Anonymous
    2024-07-24T06:40:45+00:00

    Hello,

    I apologize for any inconvenience you've experienced with this application. May I ask if the issue persists? If so, kindly consider updating the app to the latest version, as this might resolve the problem.

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  4. Anonymous
    2024-07-24T07:12:31+00:00

    Hello,

    Unfortunately, the same problem continues. I updated to the latest version.

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  5. Anonymous
    2024-08-07T06:13:14+00:00

    Hello,

    "When I enter the Resolution menu again, the lowest resolution is selected."

    Is your computer managed by your organization (for example, you logged in with a company account)? Have any Group Policies or Intune policies been applied?

    Also please check the relevant local group policy setting on both device: Computer Configuration\ Administrative Templates\ Windows Components\ remote desktop Services\ remote desktop Session Host\ remote Session Environment\

    If the issue persists, try modifying the RDP file to specify the desktop height and width: Supported RDP properties with Remote Desktop Services | Microsoft Learn

    Best Regards,

    Karlie

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