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when I type in the PIN i virtual smart card, the box says "There was an error while validating your PIN. Error Code: 0x8010001F." In the event log I see event 623.

Anonymous
2024-11-07T04:20:17+00:00

when I type in the PIN i virtual smart card, the box says "There was an error while validating your PIN. Error Code: 0x8010001F." In the event log I see event 623.

i have tried to change pin but not worked

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  1. Anonymous
    2024-11-10T02:31:49+00:00

    Hello Pooja Shanku,

    Thank you for posting in Microsoft Community forum.

    Error code 0x8010001F typically indicates communication issues with the smart card or the smart card reader. Here are some steps you can take to troubleshoot and resolve this issue:

    1. Check the Reader Connection:

    Ensure that the smart card reader is properly connected to your computer. Try unplugging it and then plugging it back in.

    If using a USB reader, try a different USB port.

    1. Update Drivers

    Check if there are any driver updates available for your smart card reader. You can do this through the Device Manager.

    Right-click on "This PC" or "My Computer" > "Manage" > "Device Manager." Look for your smart card reader under "Smart card readers," right-click it, and select "Update driver."

    1. Check Smart Card:

    Verify that the smart card itself is not damaged and is inserted correctly.

    If possible, test the smart card with another reader or another smart card with the same reader.

    1. Restart the Smart Card Service:

    Press Win + R and type services.msc, then press Enter.

    Locate "Smart Card" in the list, right-click it, and select "Restart."

    1. Update System:

    Ensure that your operating system is up to date with the latest patches and updates.

    1. Event Viewer Details:

    Open Event Viewer by typing eventvwr in the Run dialog (Win + R).

    Navigate to Windows Logs > Application and look for Event ID 623.

    Double-click the event to see the details and any additional information that might help diagnose the problem.

    1. Reinstall Smart Card Reader Software:

    If possible, uninstall and then reinstall the smart card reader software.

    I hope the information above is helpful.

    If you have any question or concern, please feel free to let us know.

    Best Regards,

    Daisy Zhou

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