Microsoft Store unable to download updates on Windows 10

Question

As the title says, the Microsoft Store app simply won't work. All the apps are perpetually stuck on pending or on a miniscule amount of data downloaded. I have tried re-registering the store app using Powershell; using the repair and reset functions on the app; changing the preferred and alternative IPv4 DNS server on my network to 4.2.2.1 and 4.2.2.2 respectively, and vice versa. I am running Windows 10 Education 22H2 OS build 19045.4239. For what it's worth Windows Update doesn't seem to be working, I had to manually update to get the most recent Windows update.

***moved from Windows / Windows 10 / Microsoft Store-***

Answer 1

Hello,

First, you can try resetting the Microsoft Store cache: Running wsreset.exe and then a blank Command Prompt window will open, and after a few seconds the window will close, and Microsoft Store will open automatically.

Additionally, creating a new local administrator account and check if the issue persists.

Contrary to the issue of Windows Update, please try the following steps:

1. Run Troubleshooter
   Open Settings > Update & Security > Troubleshoot > Windows Update > Run the Troubleshooter.
2. Use Command Prompt commands.
   > Open Command prompt as Administrator.
   > Type/copy the commands below , enter 1 by 1.
   net stop wuauserv
   net stop cryptSvc
   net stop bits
   net stop msiserver
   ren C:\Windows\SoftwareDistribution SoftwareDistribution.old
   ren C:\Windows\System32\catroot2 catroot2.old
   net start wuauserv
   net start cryptSvc
   net start bits
   net start msiserver
   > Close the Command Prompt and restart your computer then try to update again.
3. Use System File Checker to check and fix corrupted system files which may be the cause of the issue. Please refer to the link.
   Using System File Checker in Windows - Microsoft Support

References:

Feature update to Windows 10, version 22H2 Failed to install on - Microsoft Community

Hope this helps.

Regards

Answer 2

Hi Jacen, thanks for the response. I did everything you listed and it did not work. I actually already tried all those things before your response but did it again just to be sure.

For what it's worth, Windows Update is now throwing an error code: 0x80070643. Trying to download something on the Xbox app, where I can see download rates, I find that it generally sits at 0 B/s, and will randomly tick up to download something measured in the kb/s for a few seconds; by doing this it actually managed to download 900 mb of data after I left it on for a few hours.

I hope this information may provide some clues as to what my issue actually is. I've been scouring help threads across the internet for a few days and nothing has solved the problem.

Answer 3

Sorry to hear that your problem is still unresolved. It is recommended that you check the stability of the network connection again and try to use other devices to run the Microsoft Store to see if updates can be downloaded normally.

Alternatively, you can try the Windows Store Apps troubleshooting tool. Open the Settings app. Select Update & Security. In the sidebar, select Troubleshooting.

Answer 4

Hi to who ever is still having this issue.

I have been forced to reinstall WIN 10 on my Lenovo ideapad after failing, many times, to get WIN 11 to work properly.

I never had the problem of the App Store locking up as I am now after successfully reinstalling WIN 10. None of the proposed answers work... so please if there is a known solution could someone from MS please advise. Oh and please don't tell me to go back to basics i.e. check network port settings, check for Win updates etc,,, as I already have on multiple occasions. It looks like MS App Store still has big issues and now that Win 11 is here I MS aren't interested in fixing it, that's judging by the responses I have read thus far on the web..