Account user does not exist message

Question

Good afternoon,

I am trying to set up a new laptop for a new hire and am getting a message that the microsoft user does not exist. I am the Admin and have created a user account under our business domain.

Why is the username not found?

***Move from Microsoft 365 and Office / Install, redeem, activate / For home / Windows***

Answer 1

Hi Felicia Sa,

Thank you for posting in the Microsoft Community Forums.

Solution

Check the account name and password:

Verify that the Microsoft account name and password entered are correct.

Check account status:

Log in to Microsoft's account management page (e.g., the official Microsoft account website) to check the status and settings of the account.

Synchronize the account:

If the account was created recently, wait a period of time to ensure that the account information is synchronized in the Microsoft system.

Use the correct type of account:

Make sure you are using the correct type of account (such as a personal Microsoft account or a work or school account) to log in.

Check the network connection:

Make sure your laptop is connected to a stable network so that you can verify account information.

Reset password or unlock account:

If an account is locked or the password is forgotten, you can unlock the account or reset the password through Microsoft's password reset process.

Check local account settings:

If you are setting up your account in a Windows operating system, make sure that your Microsoft account is properly configured in Settings > Accounts > Your Information. Check Domain Account Synchronization.

Check domain account synchronization:

If your business uses domain services such as Active Directory, make sure that the domain accounts are properly synchronized to Microsoft Azure AD or other related services.

Best regards

Neuvi