I can't log in to the AF Portal

Question

I accidentally deleted the certificate for my CAC a while back and now I can't log in. I've tried fixing the issue so many times but nothing worked. I keep getting the same error code saying " No Client Certificate presented" followed by this error code number "#555.3d0230d6.1707157230.46b1e8" My CAC works and its not locked i have been able to log in on military computers and while messing with the Google Chrome password manager it recognizes that my CAC is in with all the correct information.

Answer 1

Hello James Gibbs-Gerckens,

Thank you for posting in Microsoft Community forum.

Did you have the copy of the certificate within your CAC? Or have you made any back up of this the certificate within your CAC? If so, you can reinstall this certificate to your CAC and then check if it helps.

If there is no any copy or back up for this certificate, how did you get this certificate in the past, you can try to get a new certificate and install this new certificate to your CAC and check if it helps.

If none of them works above, you can try to consult the problem to the engineer of CAC or AF portal and there should be a dedicated engineer to give you a professional and effective reply.

I hope the information above is helpful.

If you have any question or concern, please feel free to let us know.

Best Regards,
Daisy Zhou

Answer 2

Please Help