Secugen HU20-AP fingerprint device

Question

Dear Sir/Mam

       I bought and installed HU20-AP on my windows 10 PC, It worked fine but after i updated my PC for .NET recently , after that im not able to use it , i reinstalled the drivers but error still persists,
Im getting error "port Bind error to port 5381224" when i try to install webapi,Executing sgibiosrv.exe gives same error. The domain where i use the device gives me error "Check sgibiosrv is running" and when i try to execute "sgibiosrv.exe" i get the same error  "port Bind error to port "

   Sir i also get error "Port Bind error to port 3742824" while i try to install  B. SecuGen Web Api Link  https://secugenindia.com/uploads/SGI\_BWAPI\_S\_Win\_32bit\_1.0.0.41.zip

but im able to take finger print using diagnostic utility. Please check the snapshot attached

please do the needful and guide me to troubleshoot the issue
      Please guide me to solve the error

Thanks in advance
Santosh Bhosle

***Moved from Windows / Windows 10 / Devices and drivers***

Answer 1

Hello Santosh,

Thank you for reaching out to Microsoft customer support. I understand that you are experiencing issues with your Secugen HU20-AP fingerprint device after updating your Windows 10 PC for .NET. I will do my best to assist you with this issue.

Based on the error message you provided, it seems that there is a port binding issue with the SecuGen Web API. This could be caused by a conflict with another application or service that is using the same port.

To troubleshoot this issue, I recommend the following steps:

1. Check if any other application or service is using the same port. You can use the "netstat" command in Command Prompt to check for any active connections on the port. If there is any, you can try stopping the application or service and then try installing the SecuGen Web API again.
2. Try running the SecuGen Web API installer as an administrator. Right-click on the installer file and select "Run as administrator" from the context menu.
3. Disable any antivirus or firewall software temporarily and then try installing the SecuGen Web API again.
4. If the issue persists, you can try uninstalling the .NET update that you installed recently and then try installing the SecuGen Web API again.

I hope these steps help you resolve the issue. If you have any further questions or concerns, please feel free to ask.

Best regards

Rosy