Error in printing from RDP Session "Event ID : 372" in Windows 11

Question

Hello everyone,

We have 2 Computers with printer attached directly on them through USB cable. Details are as follow:

Computer1 (RDP Server): Windows 11 Pro (Version=24H2, OS Build= 26100.2605)
Printer1= HP LaserJet Pro MFPM125-M126 PCLmS (driver version= 11.21.0.2679)

Computer2 (RDP Client): Windows 11 Pro (Version=24H2, OS Build= 26100.2605)
Printer2= HP LaserJet Pro MFPM125-M126 PCLmS (driver version= 11.21.0.2679)

When we connect Computer1 (RDP server) from Computer2 through RDP session, all printers (physical & virtual) on Computer2 get redirected in RDP session. But when we try to print any document on out HP LaserJet printer (as mentioned above), it fails and we checked the logs into the Event Viewer of RDP Server PC(Computer-1), it shows event with ID 372..!

We have same printer on both the sides and have same latest drivers on both the computers.

When we print to "Microsoft Print to PDF (Redirected)", it gets printed..! Error is only with HP LaserJet printer.

Regards,

Sagar Patel

Answer 1

Hello,

It looks like the error is related to an RPC issue. For a detailed guide on setting up RPC communication, please refer to this resource:  Windows 11 RPC connection updates for print - Windows Client | Microsoft Learn

Answer 2

Hello,

I updated RPC settings in registry editor as per the manual suggested by you. https://learn.microsoft.com/en-us/troubleshoot/windows-client/printing/windows-11-rpc-connection-updates-for-print

Changes made by me on RDP-CLIENT-COMPUTER:

1. Created following keys:

Windows Registry Editor Version 5.00 <br> <br>[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows NT\Printers] <br> <br>[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows NT\Printers\RPC] <br>"RpcAuthentication"=dword:00000000 <br>"RpcUseNamedPipeProtocol"=dword:00000001 <br>"ForceKerberosForRpc"=dword:00000000 <br>"RpcProtocols"=dword:00000007 <br>"RpcTcpPort"=dword:00000000 <br>"RpcOverTcp"=dword:00000000 <br>"RpcOverNamedPipes"=dword:00000001

2. Created following keys:

Windows Registry Editor Version 5.00 <br> <br>[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print] <br>"RpcAuthnLevelPrivacyEnabled"=dword:00000000

But I am still getting error in Event viewer of RDP server and not getting print on RDP-Client-Computer.

EVENT: 372, PrintService

ERROR: The document Print Document, owned by Admin, failed to print on printer HP LaserJet Pro MFP M125-M126 PCLmS (redirected 4). Try to print the document again, or restart the print spooler. Data type: RAW. Size of the spool file in bytes: 124060. Number of bytes printed: 124060. Total number of pages in the document: 1. Number of pages printed: 0. Client computer: \RDPSERVER. Win32 error code returned by the print processor: 1726. The remote procedure call failed.

Regards,

Sagar Patel