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App Crashing with error Faulting module name TP15.DLL

Anonymous
2024-03-13T17:03:55+00:00

Hello Team

Our application random Crashing and we are getting the below event error can you please help on this

Faulting application name: ims.exe, version: 33.1.0.48, time stamp: 0x5f1452da

Faulting module name: TP15.DLL, version: 15.0.1504.500, time stamp: 0x4dda7171
Exception code: 0xc0000005
Fault offset: 0x000634b4
Faulting process id: 0x12f5c
Faulting application start time: 0x01da73d8b6e3131f
Faulting application path: D:\IMS\ims.exe
Faulting module path: D:\IMS\PB_RUNTIME\TP15.DLL
Report Id: e4b81e45-cd82-45a1-a101-a018deb3f3b8

Windows for business Windows Server Performance Application technologies and compatibility

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  1. Anonymous
    2024-03-14T08:46:55+00:00

    Hello,

    Thank you for posting in Microsoft Community forum.

    Based on the description, I understand your question is related to the application is crashing due to an issue with the TP15.DLL module. This module is related to PowerBuilder runtime, which is used by the application.

    1. Update the PowerBuilder runtime to the latest version.
    2. Check if there are any updates available for the application.
    3. Try running the application in compatibility mode.
    4. Check if there are any conflicting applications or software installed on the system.

    If the issue still persist, we recommend contact the app software manufacturer for specific diagnose.

    Have a nice day. 

    Best Regards,

    Molly

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