IE Mode took longer time than ussual to load, but only on some users

Question

Hi, i have been encountered some problem regarding Microsoft Edge Internet Explorer Mode.

Company Intranet website require IE Mode to work normally. just last week some users reported they can work like ussual, but the websites load longer than ussual and sometimes the page or the Edge it self is not responding before finally respond again.

I have tried :

• Clear Cache (both in Edge & IE Mode)
• Reset Edge Settings
• Repair Edge

and

• Uncheck the "Check for publisher's certificate revocation"
• Uncheck the "Check for server certificate revocation"

both above settings is from the Internet Options.

other info are :

Microsoft Edge for Business

Version 130.0.2849.56 (Official build) (64-bit)

Thank you in advance. hope can fix this issue as soon as possible

***moved from Microsoft Edge / Browser crashes or stops working / Windows 11***

Answer 1

Hello ,

Thank you for posting in Microsoft Community forum.
Based on your description, the following are some possible solutions and suggestions:

1. Ensure that the user's network connection is stable. You can try using other devices or network connections to confirm if it is a network issue.
2. Ensure that Microsoft Edge is the latest version. Sometimes updates may fix known performance issues.
3. Some extensions may interfere with the normal operation of IE mode. Try disabling all extensions and then enabling them one by one to identify the extensions that may be causing the problem
4. Ensure that the IE mode is set correctly. You can check the configuration of IE mode in Edge settings:
   Open the Edge browser. Click on the three dots in the upper right corner (menu). Select "Settings">"Default Browser".
   Ensure that 'Allow website reloading in Internet Explorer mode' is enabled.
5. Windows provides network troubleshooting tools that can help identify and solve network problems:
   Open "Settings">"Update and Security">"Troubleshooting". Select 'Other troubleshooting tools'. Find and run the 'Network Adapter' troubleshooting tool.
6. Some firewalls or security software may interfere with the normal operation of Edge. Try temporarily disabling these software to see if the issue is resolved.

If none of the above methods work, you can consider completely uninstalling and reinstalling Microsoft Edge. Ensure that important data is backed up before reinstalling.

I hope the information above is helpful.
If you have any questions or concerns, please feel free to let us know.

Regards,
Jill Zhou

Answer 2

Hi, I finally got the answer.

it was Trellix DLP, after this app removed it works normally again.

Thank you for the answer and support

Answer 3

Hi Jill Zhou,

Thanks for the reply.

I already tried the steps you mention above, except the Firewalls & Security a.k.a Anti Virus software.

Just now i tried on the users machine to login to Windows using Local Administrator account, so far they can use normally without issue.

But the account is supposed to be off limits from users, so I can't keep let them login to Local Admin acc.

*update : a few minutes after i submit this reply, the user report the web page to "not responding" again. it seems to be only work at first.

Thank you

Praditya

Answer 4

Bekannte Probleme bei Data Loss Prevention 11.x.x

MLG curi.