MS Edge stuck at "Setting up sync" in some business profiles

Question

Hi all,

For the past few days, some of the Microsoft Edge profiles in my organization have been misconfigured. I had a corporate profile linked to my M365 business account, and it now appears to be stuck at "Setting up sync". It has been like this for several days, and my bookmarks, passwords, and other settings are not appearing. This issue is also affecting several other users in my company who have M365 business accounts and are using Windows 10.

Accessing edge://sync-internals/, Transport State is stuck on "Initializing". When clicking the site Sync Node Browser, nothing appears but the Refresh button (which just refresh de last refresh time).

Steps I've tried to resolve the issue:

1. Steps described on this link of Microsoft Learn
2. Tried clicking the "Re-Sync" button.
3. Sign out and Sign in.
4. Uninstalled Edge and reinstalled it.
5. Install the Beta version of Edge
6. Added edge.activity.windows.com to the whitelist of my local DNS.

None of these steps have resolved the issue.

Any guidance or further troubleshooting steps would be greatly appreciated!

***moved from Microsoft Edge / Perfil, sincronización e inicio de sesión / Windows 10***

Answer 1

Hi Emruda,

Thank you for posting in the Microsoft Community Forums.

First, make sure that all affected devices are connected to a stable network. Network issues are often one of the reasons why the synchronization feature fails.

Ensure that the latest version of Microsoft Edge is installed on all affected devices.Microsoft Edge regularly releases updates to fix known issues and improve performance. You can check for updates through Microsoft Edge's Settings menu.

In Microsoft Edge, click on the user icon (usually a header or email address) in the top right corner.

Select "Sign Out" and log out from your current account.

Close and reopen Microsoft Edge.

Sign in again with your Microsoft 365 business account credentials.

Open Microsoft Edge and click the three dots (Settings and More) button in the upper right corner.

Select Settings > Profile > Sync.

Make sure that all the items you wish to synchronize (e.g. bookmarks, passwords, history, etc.) are checked.

If possible, try to perform a "Resynchronize" operation. 5.

5. Troubleshoot by visiting edge://sync-internals/.

Now that you have visited edge://sync-internals/, here are a few additional steps to try:

Check the Device Information folder under the Sync Node Browser tab to make sure all devices that should be synchronized are listed.

Check the status of the Sync Engine and Sync Service for any errors or warning messages.

Try clicking the "Refresh" button. Although this usually only updates the last refresh time, it can sometimes trigger a retry of the synchronization process.

Sometimes clearing your browser cache and cookies can solve synchronization problems. Please note that this will delete your browsing history and saved login information, so make sure you have the required information saved.

Best regards

Neuvi Jiang