Checkpoint Remote Access VPN - support for Windows 11 24H2 (build 26100)

Question

After install this new version of the windows the Check Point Mobile VPN stop connect.

Connect for 20 seconds and droop,

Network rest, reinstall the VPN client and try using another versions same issue.

***Move from Windows / Windows 11 / Internet and connectivity***

Answer 1

Thank you for your feedback.

We are very sorry that the above suggestions did not solve your problem. For the problem you encountered, we can try the following further troubleshooting steps:

1. Please confirm whether the Check Point VPN client you are using explicitly supports Windows 11 24H2 (build 26100). If it is not yet supported, you may need to wait for Check Point to release a compatible version. It is recommended to continue to pay attention to Check Point official updates.
2. Try to run the VPN client in compatibility mode: right-click the client shortcut, select "Properties > Compatibility", set the compatibility mode to Windows 10 or other older versions, and then try to connect again.
3. In some network environments, the MTU (maximum transmission unit) setting may affect the stability of the VPN. Try adjusting the MTU value of the network adapter, such as setting it to 1400 or less, and then test the connection.
4. Turn on the logging function of the Check Point VPN client to record detailed error information. This can help further analyze the root cause of the problem.
5. If the above methods still do not work, please contact Check Point's official technical support team for help.

If there is any other information to be added, please feel free to let us know.

Answer 2

Hi Nelson,

Solution Worked for me-

Checkpoint VPN version- E88.40 Check Point Remote Access VPN Clients for Windows

Change the following line in the trac.defaults file on the client PC, and restart the VPN service:

Change the line from:

route_conflict_resolution_method STRING "delete_create" GLOBAL 1

To:

route_conflict_resolution_method STRING "modify" GLOBAL 1

Thanks

Tulip

Answer 3

https://community.checkpoint.com/t5/Endpoint/vpn-on-network-off/td-p/232330

If you cannot apply the solution on the Security Gateway, set the same parameter in the TRAC.DEFAULTS file on the client PC, and restart the VPN service:

Change the line from:

route_conflict_resolution_method STRING "delete_create" GLOBAL 1

To:

route_conflict_resolution_method STRING "modify" GLOBAL 1

Answer 4

Hello ,

Thank you for posting in Microsoft Community forum.
Based on your description, the following are some possible solutions that you can try:

1. Ensure that the Check Point VPN client you are using is the latest version. Visit the official website of Check Point, download and install the latest VPN client.
2. The driver for the network adapter may not be compatible with the new version of Windows. You can try updating the driver for the network adapter
3. Ensure that Windows Firewall or other security software is not blocking VPN connections.
4. Try deleting the existing VPN configuration and adding it again.
5. Ensure that your network connection is stable. You can try connecting to other networks (such as mobile hotspots) to troubleshoot network issues.
6. Check the system logs in Windows Event Viewer for any error messages related to VPN connections

If none of the above methods can solve the problem, it is recommended to contact Check Point's technical support and provide detailed error information and logs so that they can help you solve the problem.

I hope the information above is helpful.
If you have any questions or concerns, please feel free to let us know.

Regards,
Jill Zhou

Answer 5

None of the items mentioned above helped. The problem continues.