Windows Sandbox Won't Install

Question

Split from this thread.

Dear all,

Please provide me some support, because I can't install Sandbox, after the reboot I got error: Something didn't go as planned.

Fresh new notebook, installed windows on 10.25.2024.

What I did:

• Bios: Virtualization enabled
• In the "Turn windows features on or off" I tried everythin (Hyper-V, Virtual-Machine Platform, check/unchecked)
• googled for answer more then 2 hours.

ISSUE

The issue was always the same for every tries. (screenshot below)

I got the the error message during the windows loading.

Message after the first normal restart after the Sandbox enabled:

Customizing features for you.

You're xx% there.

Please keep your computer on.

screenshot: https://1drv.ms/i/c/5aec937005ecd9f2/EYx1m5iQ8ARGtXhEKEDL7rAB2ngOwmVbMrpjDs-QnQ22RA?e=CQUdez

After it finished, the notebook rebooted and then I got this message:

"Something didn't go as planned.

No need to worry--undoing changes.

Please keep your computer on. "

screenshot: https://1drv.ms/i/c/5aec937005ecd9f2/EUQFhqrAqQ1EjPXfyiDKTrgB7LvPE-cBG55QYxGExU12Tg?e=4vni3y

LOGS:

URL: CBS LOG https://1drv.ms/f/c/5aec937005ecd9f2/EnW_eAFiV29AhXdvXoWjVxwBXntb6ZH8ctkDF7Qs1CEeUA?e=kiqySm file: CBS_1 read description.log

This was the command:

dism /online /Enable-Feature /FeatureName:"Containers-DisposableClientVM" -All

file: CBS_2 read description.log

"Turn windows features on or off" option enabled "Sandbox", after that rebooted.

Notebok and system specs:

OS Name Microsoft Windows 11 Pro

Version 10.0.26100 Build 26100

System Model 21MA003QHV

Processor Intel(R) Core(TM) Ultra 7 155H, 1400 Mhz, 16 Core(s), 22 Logical Processor(s)

BIOS Version/Date LENOVO R2JET37W(1.14 ), 2024. 08. 26.

Best regards,

Janos

*** Moved from Windows / Windows 11 / Apps / Windows apps ***

Answer 1

Hello,

Based on the information you provided, I suggest you enter the service in the Windows search bar to open it, and set the startup type of the following services to automatic.

Hyper-V Remote Desktop Virtualization Service

Hyper-V Time Synchronization Service

Hyper-V Host Service

Virtual Disk

If the problem still cannot be solved, I suggest you open cmd as an administrator and run the following command to see if there is any file system damage:

DISM.exe /Online /Cleanup-image /Restorehealth

sfc /scannow

Best Regards

Zunhui

Answer 2

Hi Zunhui,

Thank you for your answer.

I tried, but isn't helped. These was the steps:

1. enabled the services to automatic

Services

Hyper-V Remote Desktop Virtualization Service

Hyper-V Time Synchronization Service

Hyper-V Host Service

Virtual Disk

2. restart
3. tried enable Sandbox, it failed again. Log: CBS_3 - 2024.12.29
   https://1drv.ms/u/c/5aec937005ecd9f2/EafXlXPidaBCn1NFUFojm0UB0KEEPVstFyq8-_iDWhaE-A?e=tNcQTN
4. restart
5. DISM.exe /Online /Cleanup-image /Restorehealth
6. restart
7. sfc /scannow
8. restart
9. tried enable Sandbox, it failed again. Log: CBS_4 - 2024.12.29

https://1drv.ms/u/c/5aec937005ecd9f2/EcrT4TW03eVJl5RUDZqFycABSmYONA3LZe8JVPfUUDI6hA?e=DwYN02

10. changed all Hyper-V related services to automatic start
11. restart
12. it failed again

Your suggestion was enabled.

Yet every services is on automatic:

Enabled windows features

Thank you for your support!

Br. Janos

Answer 3

Hi,

Thank you for your reply. Due to my environment, I cannot open the link to the log you provided. I suggest you check the impact of third-party applications and open the computer in clean mode to see if the sandbox can be successfully installed. If the problem still cannot be solved, open the event log to see if there is any related error information.

How to perform a clean boot in Windows - Microsoft Support

Best Regards

Zunhui

Answer 4

I've found the solution:

Uninstalled these application:

• Windows power toys (this app made crashes on another PC, but on another no, so I uninstalled to make sure. If you use this try starting with this.)
• Bitdefender
• ProtonVPN