The MSI installer takes more time if the system does not have an internet connection.

Question

The MSI installer takes more time if the system does not have an internet connection.

The MSI log file has the below log information. We have more than 20 such MSI components to install, and collectively, it takes more time because each MSI takes 1 minute or more for the following process if the system does not have an internet connection.

Without Internet:
InstallShield 23:42:29: Initializing Engine

MSI (s) (FC!5C) [23:43:33:085]: Closing MSIHANDLE (1031) of type 790531 for thread 11100

MSI (s) (FC!5C) [23:43:33:085]: Creating MSIHANDLE (1032) of type 790531 for thread 11100

InstallShield 23:43:33: Done Initializing...

With Internet: if the system has the internet connection, then the installer takes only one sec for the below process as per the below log:

InstallShield 0:48:21: Initializing Engine

MSI (s) (F8!34) [00:48:22:220]: Closing MSIHANDLE (1031) of type 790531 for thread 3892

MSI (s) (F8!34) [00:48:22:220]: Creating MSIHANDLE (1032) of type 790531 for thread 3892

InstallShield 0:48:22: Done Initializing...

Note: due to this issue, the complete installation include 20 msi components it takes more than 30 min if internet is not there. if internet is existing, then it takes only less than 10 min.

Please revert us if any information is required.

Is there any way to fix this installation slowness issue if the system does not connected with internet.

Answer 1

Hello Dhanaraji,

This issue is typically caused by the installer attempting to access external resources (such as certificate validation, updates, or connecting to certain services) during the initialization phase. When the system lacks an internet connection, these attempts time out, slowing down the entire installation process.

Here are some potential solutions you can try to resolve this issue:

1. Disable Certificate Revocation Check:
   • Open "Control Panel" and go to "Internet Options".
   • Go to the "Advanced" tab.
   • In the "Security" section, uncheck "Check for publisher's certificate revocation" and "Check for server certificate revocation".
   • Click "Apply" and then "OK".
2. Configure Offline Installation:
   • Check if the MSI package has an option to allow offline installation without an internet connection.
   • Ensure that all necessary resources and dependencies are included in the package and do not require additional online resources.
3. Modify MSI Script:
   • If you have control over the MSI script, modify it to avoid online checks or validations when there is no internet connection.
4. Use Command Line Parameters:
   • Some installers allow disabling online checks through command line parameters. Refer to the relevant documentation to see if such options are available.

If the above methods do not resolve the issue, it is recommended to contact the software vendor or development team for more detailed technical support. They may provide specific patches or updates to address this issue.

I hope these suggestions help you. If you need further assistance, please feel free to contact us.

Thank you!

Best regard

Rosy