Windows app - issue

Question

On the new windows app remote desktop I have issues on both Mac and windows. Connection simply does not work

If I do the same on the windows son the old windows remote desktop app, it works fine and I putt in the same remote gateway and user and password.

Can anyone tell me what has changed ?

***Moved from Windows / Other/Unknown / Other Windows apps***

Answer 1

Hello,

Thank you for posting in the Microsoft community forum.

First confirm your equipment environment so that we can accurately analyze the cause of the problem:

1. Whether the remote desktop environment is changed? On the domain network? Change local client from Windows device to Mac device?
2. What is the error code indicating the remote desktop connection failure?
3. What version of the remote desktop client you are using?

If your local client device changes, first confirm that the client account has been added to the remote Desktop user group of the remote session host.

 

I hope this helps. If you have any follow-up questions, please contact us.

Best regards

Jacen

Answer 2

Windows installation you link to ? - It is new windows app (remote desktop) app that is the issue

Answer 3

HELLO AIM Schan

Hope helps https://support.microsoft.com/en-us/windows/ways-to-install-windows-11-e0edbbfb-cfc5-4011-868b-2ce77ac7c70e