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Inquire about the cause of our Agent program not being able to connect on Windows 11 version

Anonymous
2025-02-17T05:52:49+00:00

Hello.

We would like to inquire as below about the cause of the inability to connect to our Agent program on the Windows 11 version.

<Problem>

  1. Install and run our Agent program on your Windows 11 PC (Installation and execution complete)
  2. A USB connected device (card reader) to a Windows 11 PC and our server (our website) cannot be connected through the agent.

<What we learned>

  1. All things being equal, there are no above issues at all on Windows 10 PC (Difference: Different operating system versions)
  2. Not all Windows 11 PCs are unable to connect, and some PCs are unable to connect.
  3. Confirm in advance that the device connected via USB is recognized in the device manager of the PC.
  4. Assume that security settings or network settings that were not present in Windows 10 have been strengthened in Windows 11 and are unable to connect.

<Inquriy>

Asking for answers about why this issue occurs in Windows 11

I appreciate it.

*** Moved from Windows / Windows 11 / Internet and connectivity ***

Windows for business | Windows Client for IT Pros | Networking | Software-defined networking

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question. To protect privacy, user profiles for migrated questions are anonymized.

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  1. Anonymous
    2025-02-18T15:02:59+00:00

    Hello,

    Thank you for posting on the Microsoft Community Forum.

    May I ask if there is any related error message when the Agent program cannot connect on Windows 11 version? I suggest you open the event log for troubleshooting. If so, please take a screenshot and reply here because it will be convenient for us to troubleshoot the problem.

    Best Regards

    Zunhui

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