Windows Server 2019 - Cannot install Cumulative Updates - 0x800f0982 error code

Question

Tried all the options with DISM, Removed all language packs, Tried restarting Windows Updates Services, etc. Nothing seemed to work and I really don't want to rebuild my server unless it is a complete last option.

It appears to be possibly related to the component store or registry key permissions/missing. Some entries in the event viewer are below.

Fault bucket 1812897396475856464, type 5

Event Name: CbsPackageServicingFailure2

Response: Not available

Cab Id: 0

Problem signature:

P1: 10.0.17763.5568

P2: Package_for_RollupFix

P3: 17763.5576.1.19

P4: amd64

P5: unknown

P6: 800f0982

P7: Stage

P8: Resolved

P9: Installed

P10: UpdateAgentLCU

Fault bucket , type 0

Event Name: WindowsWcpOtherFailure3

Response: Not available

Cab Id: 0

Problem signature:

P1: 10.0.17763.5568:3

P2: wcp\componentstore\storelayout.cpp

P3: ComponentStore::CRawStoreLayout::AddComponentFile

P4: 2264

P5: 800f0982

P6: 0xe24cdb5c

P7: 

P8: 

P9: 

P10: 

Fault bucket , type 0

Event Name: CbsPackageServicingFailure2

Response: Not available

Cab Id: 0

Problem signature:

P1: 10.0.17763.5568

P2: Package_for_RollupFix

P3: 17763.5576.1.19

P4: amd64

P5: unknown

P6: 800f0982

P7: Stage

P8: Resolved

P9: Installed

P10: UpdateAgentLCU

Answer 1

Hello,

What is the patch number you are trying to download? Have you tried to download in Microsoft Update Catalog?

Have you tried to reset the Windows Update components? If not, please refer to this link:

Additional resources for Windows Update - Windows Client | Microsoft Learn

Performing a clean boot. This is a way of starting Windows with only the essential services and programs, which can help eliminate any software conflicts that might interfere with the update process. Please refer to this link: How to perform a clean boot in Windows - Microsoft Support

Check if there is enough disk space available on your system drive. If not, free up some space and try the update again.

I hope this helps.

Best Regards,

Hania Lian

Answer 2

Thank you Hania for your response.

Yes, I tried both manually downloading the update from the MSFT catalog and installing it manually, but it still fails to install.

Each Cumulative Update I have tried to install for the past 6-12 months ends with the same thing. Most recent is KB5035849.

Yes, I attempted and did reset Windows Update Components. Stopping and starting services, emptying the SoftwareDistribution folder and such. All ended with the same result I continue to see.

Just a week ago, I did do a clean boot of the system and unfortunately still ran into the same issue.

I do have enough disk space (well over 100GB) so I don't believe that to be the issue.

I will say that this was a brand new server purchased through Dell in May 2022. But this has been going on since purchase. Only now have I started to try to resolve it due to a new IT Audit.

Thank you

Answer 3

Considering that you've tried almost all the basic troubleshooting methods, we recommend that you may need to contact Microsoft Support Engineer:

Global Customer Service phone numbers - Microsoft Support

Hope all is well.

Best Regards,

Hania Lian

Answer 4

Was able to resolve my problem thanks to sysnative forums.

https://www.sysnative.com/forums/threads/problem-installing-cumulative-updates-on-server-2019.40155/