Share via

Windows update failure: Cumulativ update KB5034770 field to install (error 0x80073701)

Anonymous
2024-03-06T20:09:57+00:00

I have 5 brand new servers - 4 of them installed the KB5034770 fine, but 1 server refuses to install it.

I've tried this:

  • dism /online /cleanup-image /scanhealth
  • dism /online /cleanup-image /checkhealth
  • dism /online /cleanup-image /restorehealth
  • sfc /scannow
  • download the update and install it manually
  • disable firewall
  • run the windows update diagnostic tool/troubleshot

It reaches 20% and hang for some time, then it fails.

Any idea what more I can try?

Windows for business | Windows Server | Devices and deployment | Set up, install, or upgrade

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question. To protect privacy, user profiles for migrated questions are anonymized.

0 comments

3 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2024-03-07T06:24:01+00:00

    Hello Mojo.dk,

    here are some additional steps you can try:

    1. Try resetting the Windows Update components by running the following commands in an elevated Command Prompt: net stop wuauserv net stop cryptSvc net stop bits net stop msiserver ren C:\Windows\SoftwareDistribution SoftwareDistribution.old ren C:\Windows\System32\catroot2 catroot2.old net start wuauserv net start cryptSvc net start bits net start msiserver
    2. Check the Windows Update log for any error messages that may provide more information on why the update is failing to install. You can find the log at C:\Windows\WindowsUpdate.log.
    3. If the above steps don't work, you can try downloading the update from Microsoft Update Catalog and installing it manually.

    Kind regards,

    Lei

    0 comments
  2. Anonymous
    2024-03-12T02:42:31+00:00

    I have the same issue. Tried all these steps with update still failing. Please help

    0 comments
  3. Anonymous
    2024-03-12T06:17:03+00:00

    If none of the above methods can resolve this error, you may need to contact Microsoft Support (Contact Us - Microsoft Support) for further assistant. They will help you resolve it via some necessary logs. Also, it is a good idea to consider a repair installation.

    0 comments