Wrong activation key provided by Microsoft

Question

We purchase Windows Server Datacenter 2022 Core License via our CSP partner. The product key has been added to our products section here https://admin.microsoft.com/Adminportal/Home#/subscriptions

The product key in our client portal is coming back as a standard edition key rather than datacenter when activating:

2024-04-10 02:03:41, Info                  DISM   DISM Transmog Provider: PID=6928 TID=6952  Found product key REDACTED J - CTransmogManager::InitializeProductKey

2024-04-10 02:03:41, Error                 DISM   DISM Transmog Provider: PID=6928 TID=6952 Product key is keyed to [ServerStandard;ServerStandardACor], but user requested transmog to [ServerDatacenter] - CTransmogManager::ValidateTransmogrify

2024-04-10 02:03:41, Error                 DISM   DISM Transmog Provider: PID=6928 TID=6952 [Upgrading system]: The specified product key is not valid for the target edition.

We have raised two support requests, but support says they cannot help us. Our CSP partner also raised a support request via partner support, and they are not getting anywhere either.

Who at Microsoft should we contact to upload the correct product key we purchased to the portal?

[Moved from Subscription, account, billing / For business / Subscription and billing ]

Answer 1

Hello,

I'm sorry you encounter problems when activating the server. You can find Microsoft support team through the following link: https://support.microsoft.com/contactus/ or Global Customer Service phone numbers - Microsoft Support.

Best regards