Please help can't boot into windows/ stuck at something called bitlocker

Question

There a box said

Setup Confirmation

Press Y to reset fTPM,If you have Bitlocker or encrytion-enabled system, the system will not boot without a recovery key

Press N to keep previou fTPM record and continue system boot,fTPM will not enabled with new cpu unless fTPMis reset (reinitialized), you could swap back to the old CPU to recover TPM related key and data.

I try select both of them

1.Yes after that screen go black for a few seconds and then the same message appear

2.No, system reboot there is lenovo logo showup and then the same message appear

I have try set amd platform security processor in BIOS from enable to disable and nothing change same message appear and when select either of them is the same

Info

Labtop brand :Lenovo

Model : yoga 7 14acn6

CPU : Ryzen 5600u

Windows : 11

Never know about bitlocker

Try login microsoft web site and looked for the recovery key : no key upload (even I get the key there is no option for me to insert it)

Happen from nowhere was using it last night

Already bring it to computer shop and they said can do nothing but reinstall the window which mean all my works will be delete

Really need the file in the desktop folder, all my work s are there.

***Move from Windows / Windows 11 / Security and privacy ***

Answer 1

Hello,

Try to find Bitlocker recovery key by referring to this link:

Find your BitLocker recovery key - Microsoft Support

If you can't find Bitlocker recovery key, the only solution is to reinstall the system.

Please note: Microsoft Support is unable to provide, or recreate, a lost BitLocker recovery key.

Backups are an important point in any situation.

Best Regards,
Hania Lian