Win 11 connecting to a windows 10 VD disconnects when a storage device is removed

Question

When things like a dictation devicem, which is recognised as a storage device, or a usb flash drive are disconnected from a few computers at our company, all running windows 11, it boots us off the virtual desktop. Was wondering if there's any fixes people know of that could solve this issue. Sometimes its not instant and would take upwards of a minute to boot me off. Is this a server bug or is this something wrong in the settings causing it to boot me of or?

Answer 1

Hello,

May I know your Virtual Desktop environment? If you're using VDI software like Microsoft RDS, check the RDS configuration on the server side to ensure that it is properly configured to handle disconnections and reconnections. You can open the 'Local Group Policy Editor' on the server by running 'gpedit.msc'. Navigate to Computer Configuration > Administrative Templates > Windows Components > Remote Desktop Services > Remote Desktop Session Host > Connection. Look for settings like "Configure keep-alive connection interval" to ensure these are set correctly.

Besides, ensure all drivers and client software are up to date. Outdated drivers for USB ports or outdated virtual desktop client software may cause compatibility issues.

You can check the Event Viewer on the affected machines for any relevant events at the time of issue rise. Locate the path: Applications and Services Logs > Microsoft > Windows > "TerminalServices-LocalSessionManager". Please check the options shown below before viewing.

I hope this helps.

Best regards