Why when i open any heavy game as spider-man or assasains it closes immediately however my laptop (MSI) is for gaming?

Question

The game open as normal so that I can go to settings, choose the profile. But when is start and get inside the play, it closes immediately without any previous warnings or anything else, just close by itself.

My laptop features:

12th Gen Intel(R) Core(TM) i7-12650H 2.30 GHz

16 GB ram

NVIDIA GeForce RTX 2050

512 GB storage

This problem i couldn't find a solution for it, i tried disabling the nvidia but it didn't work, i tried lowering the graphics of the game and still didn't work. Also, i tried removing and reinstalling the game but still didn't work.

Answer 1

Hello

Thank you for posting in Microsoft Community forum.

It sounds frustrating to have your games crash like that, especially on a gaming laptop. Here are some steps you can try to troubleshoot and hopefully resolve the issue:

Update Graphics Drivers: Ensure your NVIDIA GeForce RTX 2050 drivers are up to date. You can do this through the NVIDIA GeForce Experience app or by visiting the NVIDIA website.

Check for Overheating: High temperatures can cause crashes. Use tools like MSI Afterburner or HWMonitor to check your CPU and GPU temperatures while gaming. If overheating is an issue, consider cleaning your laptop's vents or using a cooling pad.

Update BIOS and Windows: Make sure your BIOS and Windows are updated to the latest versions. Sometimes, updates include fixes for stability issues.

Verify Game Files: If you're using platforms like Steam or Epic Games, verify the integrity of the game files. This can fix any corrupted files that might be causing crashes.

Adjust Power Settings: Ensure your laptop is set to "Best performance" mode in the power settings. Right-click the battery icon in the taskbar, select "Power Options," and choose "High performance".

Disable Overclocking: If you have overclocked your GPU or CPU, try reverting to default settings. Overclocking can sometimes cause instability.

Event Viewer: Check the Windows Event Viewer for any error messages at the time of the crash. This can provide clues about what might be causing the issue.

If these steps don't resolve the problem, it might be worth contacting MSI support for further assistance. They can provide more specific troubleshooting based on your laptop model.

Best Regards,

Wesley Li