BSOD : BAD_POOL_HEADER

Question

BSOD : BAD_POOL_HEADER

Anonymous

I found BSOD occurred on windows 2016 std and the machine was restart. Here's what I pulled from the dump file.

Please help to advise to fix this issue

BAD_POOL_HEADER (19)
The pool is already corrupt at the time of the current request.
This may or may not be due to the caller.
The internal pool links must be walked to figure out a possible cause of
the problem, and then special pool applied to the suspect tags or the driver
verifier to a suspect driver.
Arguments:
Arg1: 000000000000000d, 
Arg2: ffffaa810c29480f
Arg3: e9ac4012913c4230
Arg4: 04e9ac4012913c5d

Debugging Details:
------------------

KEY_VALUES_STRING: 1

    Key  : Analysis.CPU.mSec
    Value: 1780

    Key  : Analysis.Elapsed.mSec
    Value: 2012

    Key  : Analysis.IO.Other.Mb
    Value: 0

    Key  : Analysis.IO.Read.Mb
    Value: 0

    Key  : Analysis.IO.Write.Mb
    Value: 0

    Key  : Analysis.Init.CPU.mSec
    Value: 1046

    Key  : Analysis.Init.Elapsed.mSec
    Value: 43377

    Key  : Analysis.Memory.CommitPeak.Mb
    Value: 71

    Key  : Bugcheck.Code.KiBugCheckData
    Value: 0x19

    Key  : Bugcheck.Code.LegacyAPI
    Value: 0x19

    Key  : Failure.Bucket
    Value: 0x19_d_nt!ExDeferredFreePool

    Key  : Failure.Hash
    Value: {c66288ca-3a17-2be7-a2de-d6492b261dd2}

    Key  : Hypervisor.Enlightenments.Value
    Value: 8992

    Key  : Hypervisor.Enlightenments.ValueHex
    Value: 2320

    Key  : Hypervisor.Flags.AnyHypervisorPresent
    Value: 1

    Key  : Hypervisor.Flags.ApicEnlightened
    Value: 0

    Key  : Hypervisor.Flags.CpuManager
    Value: 0

    Key  : Hypervisor.Flags.DeprecateAutoEoi
    Value: 0

    Key  : Hypervisor.Flags.DynamicCpuDisabled
    Value: 0

    Key  : Hypervisor.Flags.ExtendedProcessorMasks
    Value: 0

    Key  : Hypervisor.Flags.MaxBankNumber
    Value: 0

    Key  : Hypervisor.Flags.NoExtendedRangeFlush
    Value: 1

    Key  : Hypervisor.Flags.Phase0InitDone
    Value: 1

    Key  : Hypervisor.Flags.SynicAvailable
    Value: 0

    Key  : Hypervisor.Flags.Value
    Value: 12296

    Key  : Hypervisor.Flags.ValueHex
    Value: 3008

    Key  : Hypervisor.Flags.VsmAvailable
    Value: 0

    Key  : Hypervisor.RootFlags.Value
    Value: 0

    Key  : Hypervisor.RootFlags.ValueHex
    Value: 0

    Key  : WER.OS.Branch
    Value: rs1_release

    Key  : WER.OS.Version
    Value: 10.0.14393.6252

BUGCHECK_CODE:  19

BUGCHECK_P1: d

BUGCHECK_P2: ffffaa810c29480f

BUGCHECK_P3: e9ac4012913c4230

BUGCHECK_P4: 4e9ac4012913c5d

FILE_IN_CAB:  MEMORY.DMP

VIRTUAL_MACHINE:  VMware

PROCESS_NAME:  csrss.exe

STACK_TEXT:  
ffff8800`d5c86758 fffff803`d3c62834     : 00000000`00000019 00000000`0000000d ffffaa81`0c29480f e9ac4012`913c4230 : nt!KeBugCheckEx
ffff8800`d5c86760 fffff803`d3c60c0f     : ffffaa81`0f880d40 ffff8800`d4702000 ffff8800`d4702000 00000000`00000000 : nt!ExDeferredFreePool+0x2834
ffff8800`d5c867e0 fffff803`d3f21010     : ffffaa81`0ad04bd0 ffffaa81`0ad04c30 00000000`00000000 ffffaa81`00000025 : nt!ExFreePoolWithTag+0x87f
ffff8800`d5c868c0 fffff803`d3b19866     : 00000000`00000000 00000000`00000000 00000000`00000001 ffffaa81`0ad04c30 : nt!ObpRemoveObjectRoutine+0x80
ffff8800`d5c86920 fffff803`d3f2862d     : 00000000`00000000 ffffaa81`099cf300 00000000`00000001 ffffaa81`099cf3a0 : nt!ObfDereferenceObjectWithTag+0xc6
ffff8800`d5c86960 fffff803`d3f1262b     : 00000000`00000000 00000000`00000000 00000000`00000001 fffff803`d3e51a33 : nt!ObCloseHandleTableEntry+0x80d
ffff8800`d5c86aa0 fffff803`d3b7bd03     : ffffaa81`099cf080 00000000`00000008 00000000`00000000 00000000`00000000 : nt!NtClose+0xcb
ffff8800`d5c86b00 00007fff`40995e74     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
000000a5`4f8ffaa8 00000000`00000000     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x00007fff`40995e74

SYMBOL_NAME:  nt!ExDeferredFreePool+2834

IMAGE_NAME:  Pool_Corruption

MODULE_NAME: Pool_Corruption

STACK_COMMAND:  .cxr; .ecxr ; kb

BUCKET_ID_FUNC_OFFSET:  2834

FAILURE_BUCKET_ID:  0x19_d_nt!ExDeferredFreePool

OS_VERSION:  10.0.14393.6252

BUILDLAB_STR:  rs1_release

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

FAILURE_ID_HASH:  {c66288ca-3a17-2be7-a2de-d6492b261dd2}

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1 answer

Answer 1

Hello

Thank you for posting in Microsoft Community forum.

The BAD_POOL_HEADER error with code 0x19 usually occurs after you’ve installed new hardware or apps that don’t work with your PC. Here are some things you can try to fix this error:

Restart your PC: Select the Start button, then select Power > Restart.

Safe Mode: During the start process, quickly and repeatedly press the F8 key on your keyboard. When the Advanced Boot Menu Options appear, use the arrow keys to select Safe Mode, then select Enter.

Uninstall problematic software: See if you can open your newly installed device or software icons. If you can’t, uninstall them.

Update your PC: Make sure your PC has the latest updates. Select the Start button, then in the search box next to Start, type Windows update and in the list of results choose Check for updates. In the Settings menu, select the Check for updates button. When it’s finished, restart your PC by selecting the Start button, then select Power > Restart.

Update drivers: Visit the manufacturer’s website to install the latest driver.

If the problem persists, consider purchasing Microsoft tickets for online support:

Contact Us - Microsoft Support

Best Regards,

Wesley Li

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BSOD : BAD_POOL_HEADER

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