Personal account affected by Work or School account problem

Question

Hello!

A few days ago I signed in to my work or school account on my personal computer at home, in roder to use Office services. I was asked to "Allow the organization to manage my device", to which I unfortunately said "Yes". My OS is Windows 10 Pro. I am the original Windows administrator on this machine, and I am the administrator for my personal account. But since I connected my work or school profile my pc has undergone some changes and some policies were applied, such as making me change my Windows Hello PIN and being unable to change the time zone, which I needed to do because it switched to one 10 hours behind.

I then tried to "rescue" my PC and disconnected the work or school account but this didn't help as nothing actually happened. Later I even tried reinstalling my OS with the hope that this will fix the problem. And this helped until I singed into my PC with my personal account. We are two people using the machine at home, and first we signed in with the other person's account and everything was fine. We checked to see if the problems that existed before were still there (PIN, time zone). And that's what shocked me. Turned out that somehow not the PC was linked to the school or work, but my personal account itself. And now every PC that I sign into with my personal account gets restricted and the organization's policies are applied.

My question is, is there a way to fix this problem and will I be able to remove the organization's control over my machine, and any other computer I use? Will I be able to save my account or should I create a new one?

Thanks and best regards,

Boris

***moved from Windows / Windows 10 / Licensing and activation***

Answer 1

Hello Bobi Markov,

Thank you for posting in Microsoft Community forum.

It sounds like the work or school account has applied policies to your personal account, which have persisted even after disconnecting and reinstalling the OS. Here are a few steps you can try to remove the organization's control from your personal account:

Step 1: Remove Work or School Account

1. Disconnect in Settings:

Go to Settings → Accounts → Access work or school.

Select the work or school account and click Disconnect.

2. Remove from Account Settings:

Open Settings → Accounts → Your info.

Make sure your personal account is listed as the primary account.

Step 2: Remove Device Management

1. Open Device Management:

Press Windows + R, type ms-settings:workplace, and press Enter.

If the work or school account is listed, select it and click Disconnect.

2. Check in Control Panel:

Open Control Panel → User Accounts → Manage User Accounts.

If the work or school account is listed, remove it.

Step 3: Re-register Your Personal Account

1. Re-register in Settings:

Go to Settings → Accounts → Email & accounts.

Ensure your personal account is set up correctly.

Step 4: Prevent Reoccurrence

Make sure to "not" connect your personal account to the work or school account in the future.

Consider Creating a New Account

If the above steps do not resolve the issue, you might consider creating a new local administrator account on your Windows PC:

1. Create a New Local Account: - Go to Settings → Accounts → Family & other users. - Click Add someone else to this PC → I don't have this person's sign-in information → Add a user without a Microsoft account.

Create a new local account with administrator privileges.

2. Sign in with the New Account:

Sign out of your current account and sign in with the new local account.

3. Transfer Personal Data:

Transfer your personal files and settings to the new local account.

Creating a new Microsoft account might be a last resort if all steps fail but try to address the policies and device management issues first.

If you continue experiencing difficulties or it seems overly complex, you may want to contact your organization's IT department for assistance. Ask them to remove your account and device from the organization's domain environment.

I hope the information above is helpful.

If you have any question or concern, please feel free to let us know.

Best Regards,

Daisy Zhou

Answer 2

Hello Daisy Zhou,

Thank you for your answer and suggestions! Unfortunately I tried the methods mentioned above and none of them actually helped. Before I proceed and create a new personal account I want to ask:

How can I check and understand if my personal account is now really associated with a certain domain from the work or school organization?

Best regards,

Bobi Markov

Answer 3

Hello

Greetings!

You can run command below to check.

Also, please check it via "settings\account\emails and accounts" and "settings\account\access work or school".

If you see the account like ******@domain.com or youraccount.domain.com, it is domain account.

Note: domain.com is an example of domain name.

Best Regards,
Daisy Zhou