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Remote Desktop *Server* crashes when establishing connection

Anonymous
2024-09-11T19:07:17+00:00

I'm running my home desktop on Windows 11 Pro.

When I'm trying to connect with Microsoft's RDP client on iOS or from another Windows 11 laptop then I crash said desktop.

This was not always the case. I was able to connect and work on the machine in the past. I just recently noticed the problem.

There's no BSOD.

The screen is dark but not switched off. Therefore there must still be some video signal on the monitor.

The network is dead, the machine doesn't respond to ping anymore.

It doesn't respond to Ctrl-Alt-Del. I have to do a hardware reset.

The graphics card is an AMD Radeon 7800 XT, motherboard is a Gigabyte Z790 Aorus X WIFI7.

Any idea on how to approach that problem?

Windows for business | Windows Client for IT Pros | User experience | Remote desktop services and terminal services

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  1. Anonymous
    2024-09-12T19:36:05+00:00

    Hello,

    Thank you for posting in the Microsoft community forum.

    You can try the following steps to troubleshoot the problem:

    1. Ensure that the latest updates are installed on the remote desktop client.
    2. Make sure all drivers, especially your graphics card and network adapter, are up to date. Also, make sure your Windows 11 installation is fully updated.
    3. Try to disable hardware acceleration:

    Open the Remote Desktop application. Choose Settings > Show Advanced Settings. Turn off the Use Hardware Acceleration when available option.

    1. Check the Event Viewer logs for any errors or warnings that occur around the time of the crash.
    2. Try connecting from a different device or using a different remote desktop client to see if the problem persists. This helps determine if the problem is specific to that local client.

    I hope this helps. If you have any follow-up questions, please contact us.

    Best regards

    Jacen

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  2. Anonymous
    2024-09-26T19:39:49+00:00

    I tried all of this before I even asked the question.

    There are some comments in other forums about disabling UDP on the client.

    Has that been brought up?

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