Hello,
Thank you for posting in the Microsoft community forum.
You can try the following steps to troubleshoot the problem:
- Ensure that the latest updates are installed on the remote desktop client.
- Make sure all drivers, especially your graphics card and network adapter, are up to date. Also, make sure your Windows 11 installation is fully updated.
- Try to disable hardware acceleration:
Open the Remote Desktop application. Choose Settings > Show Advanced Settings. Turn off the Use Hardware Acceleration when available option.
- Check the Event Viewer logs for any errors or warnings that occur around the time of the crash.
- Try connecting from a different device or using a different remote desktop client to see if the problem persists. This helps determine if the problem is specific to that local client.
I hope this helps. If you have any follow-up questions, please contact us.
Best regards
Jacen