How can I enable ping between two Windows 11 machines?

Question

I have spent many hours trying to solve what I thought was a printer configuration problem. It turns out that there is something more fundamental going wrong.

I can ping my Epson printer from my Windows 11 Pro desktop and a Windows 10 Home laptop, but not from my new Windows 11 Pro laptop. The computers can all ping each other except that the two Windows 11 machines cannot ping each other in either direction. All computers can ping themselves and 8.8.8.8. All have the same 255.255.252.0 subnet mask and all addresses start with 192.168.32 or 192.168.33. The gateway is at 192.168.33.1.

The problem machine is a new Lenovo with a Core i7 processor with 16 GB of memory, Windows 11 Pro, and an internal Realtek WiFi 6 adapter. Both laptops are connected to a WiFi 6 router about 25 feet away and the desktop and printer are hardwired through a small non-managed hub.

This all seems like pretty basic stuff. This is a home network with a TP-Link router mostly set to defaults, and the same on the Windows machines. Network discovery and file and printer sharing are on for all three machines. I have uninstalled my 3rd party security software from the problem machine and temporarily disabled the Windows firewall.

Here is what ipconfig has to say:

C:\Windows\System32\drivers\etc>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : FishFinder
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Local Area Connection* 1:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
Physical Address. . . . . . . . . : BA-1E-A4-BF-97-07
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Local Area Connection* 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter #2
Physical Address. . . . . . . . . : FA-1E-A4-BF-97-07
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wi-Fi 4:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek RTL8852BE WiFi 6 802.11ax PCIe Adapter
Physical Address. . . . . . . . . : B8-1E-A4-BF-97-07
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::587b:1832:8ae9:6499%3(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.32.19(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.252.0
Lease Obtained. . . . . . . . . . : Wednesday, December 11, 2024 1:22:10 PM
Lease Expires . . . . . . . . . . : Wednesday, December 11, 2024 6:18:24 PM
Default Gateway . . . . . . . . . : 192.168.33.1
DHCP Server . . . . . . . . . . . : 192.168.33.1
DHCPv6 IAID . . . . . . . . . . . : 95952548
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-2E-DB-1A-75-B8-1E-A4-BF-97-07
DNS Servers . . . . . . . . . . . : 205.171.3.65
4.2.2.6
NetBIOS over Tcpip. . . . . . . . : Enabled

I have reinstalled Windows and tried at least a dozen alleged solutions from Microsoft support and several other sites. Nothing seems to work. What I would really like is a way to identify the problem, rather than just taking shots in the dark that might work. That said, I'll take anything at this point.

Thank you!

***Moved from Windows / Windows 11 / Internet and connectivity***

Answer 1

Hello,

Based on the information you provided, I suggest you try the following steps to see if the problem can be solved.

1. Turn off the firewall.
2. Open "Start Run" (win key + R) and enter the services.msc command. After entering the service console, find the workstation service. If it is stopped, right-click to start it. If it is disabled, the start is gray and you need to click Properties to adjust it.
3. You can try to open Settings, Network and Internet, and click Network Reset.
4. Open cmd with administrator privileges and run the following commands in sequence.

netsh int ip reset

netsh winsock reset

ipconfig /flushdns

ipconfig /registerdns

ipconfig /release

ipconfig /renew

Best Regards

Zunhui