Unable to map to a network device's drive

Question

Hi,

Just purchased a new laptop running Win11 Home. Unable to access an Unraid File server that is on my network. I am able to access it perfectly from my 2 other windows laptops and was able to access it perfectly from the laptop that this new one replaced.

When I attempt to Map a drive letter (as I have done on all laptops previously) I just get a message

"The mapped network drive could not be created because the following error has occurred: An extended error has occurred."

I have tried to replicate all of the settings that are on my other 2 laptops but still no success.

Can anyone help with this?

Thank you,

Andy B

***Move from Windows / Windows 11 / Files, folders, and storage***

Answer 1

Hello ,

Thank you for posting in Microsoft Community forum.

The issue of not being able to access the Unraid file server on Windows 11 Home can be caused by a number of reasons. Here are some possible solutions and troubleshooting steps you can try:

1. Make sure your new laptop is connected to the same network as the Unraid file server. You can confirm the network connection by opening "Settings" > "Network & Internet".
2. Make sure the file sharing settings of the Unraid server are correct. You can check the following in Unraid's settings:
   Make sure sharing is enabled.
   Check the permission settings for the share to make sure your users have access.
3. Make sure that Windows Firewall or other security software does not block network access. You can try disabling the firewall temporarily.
4. Try to access directly using the IP address of the Unraid server, not by the computer name.
5. Make sure network discovery is enabled:
   Open Control Panel > Network and Sharing Center > Change advanced sharing settings.
   In the "Private" section, make sure "Enable network discovery" and "Enable file and printer sharing" are selected.
6. Make sure that the old credentials in the Windows Credential Manager are not causing the problem. You can try removing the credentials associated with the Unraid server:
   Open Control Panel > User Accounts > Credential Manager.
   Under Windows Credentials, look for the entries related to Unraid and delete them.
7. Make sure your network adapter drivers are up to date. You can check and update your drivers through Device Manager.
8. You can try to map the drive manually using the command prompt:
   Open the Command Prompt as an administrator.
   Enter the following command:
   net use Z: 192.168.x.xsharename
   (Replace Z: with the drive letter you want, 192.168.x.x and the share name with the actual IP address and share name).
9. Make sure your Windows 11 system is up to date, some updates may fix network-related issues.
10. Try restarting your laptop and Unraid server.

If you've tried all of the above steps and still can't fix the problem, consider checking Unraid's log files, which may provide more error information to help you troubleshoot the issue further. Hopefully, these suggestions will help you solve your problem!

Jill Zhou

Answer 2

Jill,

Thank you for all of this information.

I have walked thru each of these steps and may of them I know are fine since my other 2 laptops are mapping to the unraid server perfectly.

#4 made me try to access the Unraid dashboard thru my web browser as I do on one of my other laptops and I was able to get to the dashboard successfully from my new laptop.

But I am still unable to map my drives as I have on my other 2 laptops. Could this be a user/password issue? If so, might it be at the network, unraid server, or file system level in your opinion?

Hope that makes sense. Thanks again for your help,

Andy B