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IPP Class Driver Issues - can someone look into this?

Anonymous
2024-07-03T20:10:21+00:00

Some findings on the IPP Class Driver:

  1. On some print jobs, there is an error popup, and the job sits in error status in the queue. While it can be deleted, it might be a good idea to report the IPP error (or windows error) in the queue status so users can better track what is going on.
  2. IPP authentication is not supported even when credentials are set on the (in this case HP M608) printer. Using CUPS APIs, a request to print without credentials correctly incurs a callback on the user end for credentials. Provided the credentials match, the print goes through as it should. Using the IPP Class driver, there is no dialog box ever provided for credentials (although the printer correctly sends the message for them) for the user to provide and the job just fails and sits in  the queue as an error - no reason provided. 

*** Moved from Windows / Windows 11 / Devices and drivers ***

Windows for business | Windows Client for IT Pros | Performance | Other

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  1. Anonymous
    2024-07-04T07:10:42+00:00

    Hello,

    Thank you for posting in Microsoft Community forum.

    Based on the description, I understand your question is related to IPP Class Driver Issues.

    You can manually check the Windows Event Viewer for any relevant error messages related to printing. Look under the “Applications and Services Logs” > “Microsoft” > “Windows” > “PrintService” section. There, you might find additional information about the errors encountered during printing.

    1. Ensure that the HP M608 printer is fully compatible with the IPP Class Driver. Sometimes, certain printer models may not fully support all features of the driver.
    2. Try removing the existing printer driver and reinstalling it. This process can sometimes resolve authentication-related issues.
    3. Visit the HP M608 printer manufacturer’s support website and download the latest driver specifically designed for your operating system. Installing an updated driver may improve compatibility and resolve authentication problems.
    4. Open the Control Panel, search for “Internet Printing Client,” and make sure it’s enabled. This component is essential for IPP communication.
    5. Occasionally, issues with the print spooler can cause authentication failures. Clear the print spooler cache and restart the print spooler service.

    Have a nice day. 

    Best Regards,

    Molly

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