Hello,
I suggest you try the following method to reset the network to see if it can solve the problem:
- Press Win + R to open the Run window, enter regedit and click OK to open the registry, and locate it at the following location:
HKEY_CURRENT_USER \ SOFTWARE \ Microsoft \ Windows \ CurrentVersion \ Internet Settings \ Connections.
- Then delete the "Connections" item and restart the computer.
Note If you modify the registry incorrectly, you can cause serious problems. Therefore, follow these steps carefully. For additional protection, back up the registry before you modify it. For more information about how to back up and restore the registry, see How to back up and restore the registry in Windows.
- Open cmd as an administrator and run the following command.
netsh winsock reset
Best Regards
Zunhui