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Issues with sound and Mic after update

Anonymous
2024-06-12T10:39:28+00:00

I'm part of an organization where some users are encountering issues with their Asus Expertbook Model: B1400C after a recent update to Windows 11 Pro 23H2. Specifically, the sound and mic functions are no longer working. Despite trying various troubleshooting steps like System Restore, Driver Uninstall/Rollback, and reinstalling sound drivers, the problem persists. Has anyone else faced this issue and found a solution that works?

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Windows for business | Windows Client for IT Pros | Devices and deployment | Set up upgrades and drivers

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  1. Anonymous
    2024-06-17T01:08:21+00:00

    Hello   Badirile Mafifi，

    Thank you for posting in Microsoft Community forum.

    This issue could be caused by a variety of factors, including outdated or incompatible drivers, incorrect audio settings, or hardware issues.

    To troubleshoot this issue, I recommend the following steps:

    1. Check the audio settings: Make sure that the correct audio device is selected as the default playback and recording device. You can do this by right-clicking on the speaker icon in the taskbar and selecting "Open Sound settings."
    2. Update the audio drivers: Go to the manufacturer's website and download the latest audio drivers for your device. Install the drivers and restart your computer.
    3. Run the audio troubleshooter: Windows has a built-in audio troubleshooter that can help diagnose and fix common audio problems. To run the troubleshooter, go to "Settings" > "Update & Security" > "Troubleshoot" > "Playing Audio" or "Recording Audio."
    4. Check for hardware issues: If the above steps do not resolve the issue, it's possible that there is a hardware problem with your device. You may need to contact the manufacturer or a professional technician for further assistance.

    I hope the information above is helpful.

    If you have any question or concern, please feel free to let us know.

    Best Regards,

    Haijian Shan

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