Request for BitLocker Recovery Key

Question

Dear Microsoft Support Team,

I am writing to request assistance with retrieving my BitLocker recovery key for my Microsoft account.

On April 10, 2024, I requested a replacement of my security information. It was supposed to be updated by May 10, 2024. However, I am still unable to access certain sites that require a security code, despite it being May 10 today.

I urgently need access to my account and the associated services. Could you please provide me with the BitLocker recovery key or assist me in resolving the security info update issue?

Please let me know if you require any additional information from me to process this request.

Thank you for your assistance in this matter.

Best regards,

Answer 1

Hello,

Thank you for posting in Microsoft Community forum.

Based on the description, I understand your question is related to Request for BitLocker Recovery Key.

Please check if there is time zone difference causing unable to access certain sites on May 10, 2024. Try again to check the result.

Generally, we can refer to the following path to find out the BitLocker recovery key, because this is a personal information and will not be collected by Microsoft, so please kindly try to find carefully if the key was saved in below places:

1. In your Microsoft account: Sign in to your Microsoft account on another device to find your recovery key: If the device was set up or BitLocker protection was activated by another user, the recovery key may be in that user’s Microsoft account.
2. On a printout you saved: Your recovery key may be on a printout that was saved when BitLocker was activated. Look where you keep important papers related to your computer.
3. On a USB flash drive: Plug the USB flash drive into your locked PC and follow the instructions. If you saved the key as a text file on the flash drive, use a different computer to read the text file.
4. In an Azure Active Directory account: If your device was ever signed in to an organization using a work or school email account, your recovery key may be stored in that organization's Azure AD account associated with your device.

If you are unable to locate a required BitLocker recovery key, I am afraid we will have to rebuild the machine.

Have a nice day. 

Best Regards,

Molly