Windows 2008 R2 Activation

Question

This is a legacy server, still in active production use.

This is a retail datacenter license, supposed to support unlimited VMs and unlimited activations.

I had to move the active VM temporarily to a new host so I could install new SSD's on the old server.

When I moved the VM back to the host and powered it on, it started throwing the "Activate Windows" prompt.

Activate Windows DOES NOT WORK.
When I call the activation number it comes back with a "Cannot Activate Windows at this time" and hangs up on me.
I cannot get any Microsoft support person on the phone to help me.

Microsoft's support has been very disappointing.

Answer 1

Hello Kurt Stoffer,

thank you for posting on the Microsoft Community Forums.

Here are a few steps you can try:

1. Run the Windows Activation Troubleshooter:
   • Open the Settings app.
   • Go to Update & Security > Activation.
   • Click on Troubleshoot and follow the on-screen instructions.
2. Check Date and Time Settings: Ensure that the date and time settings on the server are correct, as incorrect settings can prevent activation.
3. If online activation isn't working, you might have to try phone activation again. Follow these steps:
   • Open Command Prompt as an administrator.
   • Run the following command:
   slui 4
   • Select your country or region and call the toll-free number provided.
   • Follow the automated phone instructions to get a confirmation ID.
   • Enter the confirmation ID to complete the activation.

Best regards,

Lei

Answer 2

The time and date are accurate.

When I put in the Confirmation ID the automated system says Windows cannot be activated at this time and hangs up on me.

As I said, the Phone Activation DOES NOT WORK and I cannot seem to get anyone on the phone from Microsoft support.

The Microsoft support just hangs up on me too.

Why is it impossible to get someone from Microsoft support on the phone ?

Answer 3

Sorry, I don't know what happened about Microsoft support team. If none of these steps work, you might want to visit a Microsoft store or an authorized service provider if one is available near you. They might be able to provide more direct assistance.