Hello,
I am encountering an issue where HLK (Hardware Lab Kit) tests are not running on a Windows 10 32-bit client operating system. I have ensured that:
- The HLK client has been installed correctly.
- The client is connected to the HLK controller and is showing as "Ready" in the HLK Studio.
- All prerequisites, including the correct drivers and configurations, are in place.
Despite this, when I attempt to run the tests, they either fail to start or remain in a "Ready" state indefinitely.
I have also tried restarting both the client and the controller, but the issue persists.
Firewalls were turned OFF. Sleep and hibernate modes are set to OFF in client. Windows updates were turned OFF.
Could this be related to the configuration of the HLK environment?
Server used: Virtual HLK (VHLK) for Windows 10, version 1809
Client used: Windows 10 - 22H2 x86.
Playlist used: HLK Version 1809 CompatPlaylist x86_x64.xml
Test scheduled: "DF - InfVerif INF Verification" test.
Note: We already tested the drivers on Win10-1809 client, and it worked pretty well and got the signed drivers. Now for testing 22H2 client we used the previous version of HLK kit since the latest 2004 HLK kit did not support 32-bit OS. Is there a known compatibility issue with the HLK and Windows 10 32-bit systems especially for OS builds 2004 or above?
Any guidance or troubleshooting steps would be greatly appreciated.
Thank you!
Mathan
***moved from Windows / Windows 10 / Devices and drivers***