internet

Question

I suffer from weak internet on my laptop. While the internet is fast on my phone and another laptop connected to the same network, and when I search for anything in the browser, there is a delay in searching, and sometimes it appears to me that the site is not secure, while the site It is very reliable, including the original Microsoft site. And weak in downloading files as well. The service provider said that the problem is not with them. I tried the laptop on a faster internet network and the same problem.

. I have tried many solutions to no avail

Answer 1

Hello，

Thank you for posting in Microsoft Community forum.

Based on what you've described, here are some of the possible causes of your laptop's slow network and solutions:

1. Check that your network adapter drivers are up to date. You can go to the manufacturer's official website to download and install the latest drivers.
2. Use security software to fully scan your laptop for viruses or malware. These may interfere with the network connection.
3. Trying to change the DNS server to a public DNS, such as Google's DNS (8.8.8.8 and 8.8.4.4) or Cloudflare's DNS (1.1.1.1), may improve your connection speed.

In the Network and Sharing Center, select your network connection, and in the Properties, change the DNS settings for item 4, Internet Protocol Version 4 (TCP/IPv4).

4. Try clearing your browser cache, disabling unnecessary plug-ins, or using a different browser to test your internet connection.

I hope the information above is helpful.

If you have any questions or concerns, please feel free to let us know.

Regards,

Jill Zhou