How to fix a problem with randomly restarting Windows Server 2019 (Kernel power) Event ID 41 - Task Category 63

Question

Hello everyone! I need help as soon as possible. In my company we have a server Lenovo Thinksystem SR650 and it start restart randomly. I'm sending you a list of the same problem, same description. Everytime it restart randomly. Server did not do an update for 2 years and it start few days ago. We thought that could be a problem, but it seems not, because we did a full update and still its restarts almost everyday.

What we have tried:

1. Do a full update
2. Diagnostics with Xclarity - says everything OK
3. DISM scan and it shows some error - Error: 0x800f081f - The source files could not be found. Use the "Source" option to specify the location of the files that are reequired to restore the feature.

4.SFC scan - do a scan but also show some bad notification - Windows Resource Protection found corrupt files but was unable to fix some of them. etc... I also have logs from SFC scan.

5. Remove some programs which we think the do an issue - but no success

I have also a dump file from server if anyone need please let me know.

Table of Event Viwer of the issues:

Critical 7.12.2023 15:01:10 Kernel-Power 41 (63)

Critical 7.12.2023 07:03:27 Kernel-Power 41 (63)

Critical 6.12.2023 09:05:27 Kernel-Power 41 (63)

Critical 4.12.2023 04:11:22 Kernel-Power 41 (63)

Critical 2.12.2023 00:27:58 Kernel-Power 41 (63)

Critical 1.12.2023 12:18:00 Kernel-Power 41 (63)

Critical 29.11.2023 05:36:11 Kernel-Power 41 (63)

Critical 28.11.2023 10:38:01 Kernel-Power 41 (63)

Critical 23.11.2023 12:49:47 Kernel-Power 41 (63)

Critical 20.11.2023 05:51:43 Kernel-Power 41 (63)

Critical 17.11.2023 14:24:40 Kernel-Power 41 (63)

Critical 16.11.2023 08:04:03 Kernel-Power 41 (63)

Critical 17.9.2023 11:09:49 Kernel-Power 41 (63)

Text from a last bugcheck:

Log Name: System Source: Microsoft-Windows-Kernel-Power Date: 7.12.2023 15:01:10 Event ID: 41 Task Category: (63) Level: Critical Keywords: (70368744177664),(2) User: SYSTEM Computer: TE-SRV-01.termoelektro.local Description: The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly. Event Xml: http://schemas.microsoft.com/win/2004/08/events/event"> 41 6 1 63 0 0x8000400000000002 532231 System TE-SRV-01.termoelektro.local 0 0x0 0x0 0x0 0x0 0 0 0 0 false 0 0 false 0 Details - Kernel Power EVENT 41

System

• Provider

[ Name]  Microsoft-Windows-Kernel-Power  

[ Guid] {331c3b3a-2005-44c2-ac5e-77220c37d6b4}

 EventID 41  

 Version 6  

 Level 1  

 Task 63  

 Opcode 0  

 Keywords 0x8000400000000002  

- TimeCreated  

[ SystemTime]  2023-12-07T14:01:10.266880000Z  

 EventRecordID 532231  

 Correlation  

- Execution  

[ ProcessID]  4  

[ ThreadID] 8

 Channel System  

 Computer TE-SRV-01.termoelektro.local  

- Security  

[ UserID]  S-1-5-18  

• EventData

BugcheckCode 0

BugcheckParameter1 0x0

BugcheckParameter2 0x0

BugcheckParameter3 0x0

BugcheckParameter4 0x0

SleepInProgress 0

PowerButtonTimestamp 0

BootAppStatus 0

Checkpoint 0

ConnectedStandbyInProgress false

SystemSleepTransitionsToOn 0

CsEntryScenarioInstanceId 0

BugcheckInfoFromEFI false

CheckpointStatus 0

Answer 1

Hello

It seems like you're dealing with a Kernel Power Event 41, which typically indicates that the system rebooted unexpectedly or experienced a sudden power loss. The provided event log doesn't offer specific details about the cause; however, the BugcheckCode of 0 and all BugcheckParameters at 0 indicate that there wasn't a specific error code or information registered at the time of the event.

Here are some potential causes and steps to troubleshoot:

Hardware issues: This could be related to faulty hardware components like the power supply unit (PSU), overheating, defective RAM, or a failing motherboard.

Driver problems: Outdated or incompatible drivers might cause instability. Update drivers for your devices, especially graphics, chipset, and power-related components.

Software conflicts: Certain applications or system updates might cause conflicts leading to system reboots. Check for recently installed software or updates coinciding with the issue.

To further diagnose this issue:

Check Reliability Monitor/Event Viewer: Look for other related error messages or warnings before the event. They might offer more clues about what happened before the sudden shutdown.

How to use Windows Reliability Monitor to identify software issues | Dell US

Run System Diagnostics: Most operating systems have built-in diagnostic tools that can check for hardware problems. Use these tools to scan for issues.

How to run System Diagnostics on Windows 11/10 (thewindowsclub.com)

Check for Dump Files: If your system is set to create memory dumps on crashes, these files might contain more detailed information about the crash.

Contact Us - Microsoft Support

Best Regards,

Wesley Li

Answer 2

Thank you very much for the fast answer. I have checked all the details you send me, and do some screenshots. Also I have found a dmp file which is more than 3 GB. I'm not able to identify proble with debbuger. I think its better to do someone who is more reliable to do. So I'm sending here the link of the Server problem screenshots and dmp file.

Here is the link to download files including System information and DMP file.

Please help us identify the problem. Thank you!

https://we.tl/t-d0LPSg3pt3

Answer 3

Sorry, the forum does not have permission to analyze your Dump file.

It is recommended that you use the feedback center to upload the Dump file for analysis,

Send feedback to Microsoft with the Feedback Hub app - Microsoft Support

or contact Microsoft online support engineers to determine the root cause of the problem.

Global Customer Service phone numbers - Microsoft Support