Hello,
Thank you for posting in Microsoft Community forum.
Based on your description, this issue is beyond the scope of our support.
To be able to get a quick and effective handling of your issue, I recommend that you repost your question in the Q&A forum, where there will be a dedicated engineer to give you a professional and effective reply.
Here is the link for Q&A forum.
Click the "Ask a Question" button in the upper right corner to post your question and select tags related to your products.
I hope the information above is helpful.
If you have any questions or concerns, please feel free to let us know.
Regards,
Zunhui