Edge - High CPU Usage GetHandleVerifier

Question

Greetings,

Since Edge 115.0.1901.203 we've got a high CPU usage when Edge is minimized.

With ProcessXP, we can see that msedge.exe!GetHandleVerifier stay above 10% CPU usage once Edge is minimized.

Once maximized, the process stay below 0.01% CPU usage.

The problem occurs on http intranet websites (3 domains tested).

• Is the issue limited to a specific website? : No, all websites on our intranet
• Would you mind sharing with us the original URL of the site that triggered it? : Can't do, it's only intranet website
• Does Edge in Safe Mode show similar results? : Can't reproduce (Win 2016 Server)
• Does Edge in a new Windows Profile show similar results? : Yes
• Is it similar in other browsers? For example, Edge Insider? : Only on Edge Become a Microsoft Edge Insider | Microsoft Edge
• Is the problem a recent phenomenon? : No, last working version : 115.0.1901.203
• Were there any special events in the device before the problem occurs? No

Regards

***moved from Microsoft Edge / Speed and responsiveness / Windows 10***

Answer 1

I am wondering how'd you would know Edge Insiders does not have that problem when you can not (and thus have not) installed it on the server.

But: Rollback?

Don't upgrade but downgrade to the working version?

Answer 2

Good morning JMB 29 and Molly,

I am having a good laugh reading through this post.

At first my first advice would have been not to use Edge or any other browser on a server. But I needed to have read through the whole post to be able to conlude you're talking about a RD-Server.

Then you state that problems occured in version blablabla but later when going point by point you state that it is not a recent phenomenon and all worked well in that same version blablabla.

Then it is I see a link to become an Edge Insider ánd that the problem does not occur with it.

What would you do?

(I just see you next time when a "problem occurs")

Answer 3

Hello,

You can try below methods if you have finished checke above steps:

Sometimes the problem may not be in the driver, but only in third-party applications and services. Try a clean boot:

How to perform a clean boot on Windows - Microsoft Support

It can be caused by the driver, try running the Driver Verifier:

Open a command prompt window by selecting Run as administrator and type verifier to open the Driver Verifier Manager.

Driver Verifier - Drivers for Windows | Microsoft Learn

Best regards,

Molly

Answer 4

Hello,

The problem exist in both safe and normal mod.

There is no WebView2 on the servers.

Best regards

Answer 5

Hello,

Thank you for posting in Microsoft Community forum.

Based on the description, I understand your question is related to Edge - High CPU Usage GetHandleVerifier

If the issue didn't reproduce in Safe Mod, this suggests that some extensions or settings might be causing the problem. Consider disabling extensions one by one to identify the culprit.

You mentioned that the problem is unique to Edge. Have you tested it with the Edge Insider (Chromium-based Edge)?

High CPU usage can also be related to the Edge WebView2 Runtime. You can temporarily shut down all Edge WebView2 processes to see if that resolves the issue.

Have a nice day. 

Best Regards,

Molly