Hello
The error code 0x80131500 is a common issue that can occur due to various reasons such as a buggy Microsoft Store installation, conflicting network settings, or user profile corruption. Here are some methods you can try to resolve this issue:
1.Reset the Microsoft Store cache: Press Windows Key + R to open the Run dialog. Enter wsreset.exe and press Enter or click OK.
2.Enable the Background Intelligent Transfer Service (BITS): Native Windows apps use BITS to handle uploads and downloads. If BITS crashes or fails to run automatically at startup, it may trigger the Windows Store error 0x80131500.
- Press Windows Key + R to open the Run box. Then, type services.msc and press Enter.
- Locate and double-click the Background Intelligent Transfer Service.
- Set Startup type to Automatic and Service status to Running (select Start).
- Save your changes and reboot Windows.
3.Run the Windows Store Apps Troubleshooter: Running the Windows Store Apps troubleshooter in Windows 10 helps resolve underlying issues preventing the Microsoft Store from working.
- Open the Start menu and select Settings.
- Select the System category.
- Select Troubleshoot.
- Select Other troubleshooters (or Additional troubleshooters if you use Windows 10).
- Locate the Windows Store Apps troubleshooter and select Run / Run the troubleshooter.
4.Disable Proxy Settings: If your computer is looking for or connecting to any proxy servers, stop it and try opening the app again.
- Open the Settings app and select Network & internet > Proxy.
- Disable the switch next to Automatically detect settings and check again.
If none of these methods work, you might want to consider creating a new Windows user profile or reinstalling the Microsoft Store.