Look for positioning

Question

Hello, I'm sorry to bother you, my newly bought Huawei computer was stolen in the office, I have called the police, but he said that I need you to help me find the location, my location shows before November 20th, the battery is 100%, and the location is also November 6th near my school, but yesterday I turned on the location to show that the battery level is 0%, and the location bar shows that it has not been used in the last 30 days, but the actual situation is that I have lost it for 15 days, does this message mean that my computer has been cracked, sorry, I really need your help, can you try to tell me where the last one is, I need my computer very much, because my dad is in the final care stage, there are a lot of pictures of him and us, really precious, very important, very anxious, if you can see my message, can you help me find as many as possible.

Serial number:

Bless you

well

Answer 1

Hello SHUAI JING,

I'm really sorry to hear about your situation.

Unfortunately, I don't have the ability to track or locate devices, but I can offer some suggestions on what you can do next:

1. Contact Huawei Support: Reach out to Huawei customer support and provide them with the serial number and details. They might be able to help track the device if it connects to the internet.
2. Notify Your School: Since the location showed near your school, inform them about the stolen device. They might have additional resources or surveillance footage that can assist you.

Again, I'm truly sorry about this and hope you can recover your computer soon.

Best regards,

Lei

Answer 2

Hello, I contacted Huawei before, they said that the notebook itself has no positioning, only through Microsoft for location tracking, in addition, our school does not have a camera, this is the worst thing, they said that it is useful to find you this, so, I really need your help.

Answer 3

Hello,

you will need to contact Microsoft support team for help directly: Customer service phone numbers - Microsoft Support

Answer 4

我已经打过了，是微软的客服让我在这个平台寻求帮助，他说会有技术人员看见我的求助

Answer 5

很抱歉，本论坛的工程师是没有权限帮助用户进行定位查询的。