Hello,
To troubleshoot this issue, you can try the following steps:
- Check if there are any updates available for Windows and install them.
- Check if the Remote Desktop service is set to start automatically. To do this, run "services.msc" and press Enter. Look for the "Remote Desktop Services" service and check if it's set to start automatically.
- Try resetting the Remote Desktop service. To do this, open Command Prompt as an administrator and type the following commands:
net stop termservice
net start termservice
- If the issue persists, you can enable “Show Analytic and Debug Logs” and check if there are any errors in the Event Viewer related to the Remote Desktop service.
I hope the above information is helpful.
Regards,
Jacen Wang