Display issues when using remote desktop on Windows 10

Question

Like most people at the moment, I'm working from home and remoting into my computer at work.

On a morning, everything is fine. However after lunch when I log back in my screen looks like this:

Usually closing the remote session and connecting again works just fine. But today it won't go away. Any ideas?

Answer 1

Hi Ben-90,

I’m Rey, your Independent Advisor, and a Windows user, just like you.

I understand you are having trouble with the remote desktop in which the display is distorted. Let's work on that.

Since you already tried to disconnect and restart the RDP or remote desktop display.

So next steps will be removing the cache files out of this folder on your local machine (NOT the remote server).

To do this, press Windows key + R, then type:

C:Users%UserName%AppDataLocalMicrosoftTerminal Server ClientCache

Once done, open the Remote desktop Connection.

When you open Remote Desktop Connection, on the pop-up, select Experience Tab, put a checkmark on the "Persistent Bitmap Caching".

To know more on these steps, use the link below:

https://blog.rmilne.ca/2016/03/09/remote-deskto...

Let me know if this helps you.

Regards,

________________________________________________________

Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.

Answer 2

Deleting the cache has worked.

However I already have the option for "Persistent Bitmap Caching" checked.

But now I know I can just delete the cache to fix it, I am happy with that.  Thanks.

Answer 3

Good job!

You're correct. The cache you have there will be accumulate several files due to the connectoin so it's best to delete that from time to time.

Is there anything else I can help you with?