Hello ,
Thank you for posting in Microsoft Community forum.
From the description above, I understand your question is related to Dynamic 365.
Since there are no engineers dedicated to this topic in this forum. To be able to get a quick and effective handling of your issue, I recommend that you repost your question in the Microsoft Dynamic 365 community, where there will be a dedicated engineer to give you a professional and effective reply.
Here is the link for the community.
Find Answers | Microsoft Dynamics 365 Community
Click the "Post a Question" button in the upper right corner to post your question and select tags related to your products.
I hope the information above is helpful.
If you have any questions or concerns, please feel free to let us know.
Regards,
Jill Zhou