Hello,
First confirm your current question:
Does the login process involve Remote Desktop Services (RDS)? Identifying this helps us narrow down the problem, as RDS may involve different login processes and user configurations.
We can view the application log and system log in the Event Viewer to see if there are any errors or warnings related to login. Before viewing the query, enable Display Analysis and Debug logs.
We look forward to hearing from you and will continue to help you resolve this issue.
Best regards
Jacen