USB 2.0 device not recognised

Question

I have a new Windows server 2019 machine which I am accessing remotely. There is a USB 2.0 licence dongle plugged into one of the main board USB ports (device has power due to illuminated LED). The drivers for this device have been installed however I cannot see the device in device manager and it is not functioning to enable an application to run. The device has been tested in a windows 11 enterprise laptop and a virtual wins server 2019 machine via USB-anywhere hub and is recognised as expected . I have disabled the option to let the computer turn off USB port power. Other USB devices appear to be ok (Keyboard Mouser, memory stick etc)

Intel(r) Xeon(R) Silver 4215R CPU @3.2GHz 3.19GHz

I did consider changing BIOS to legacy rather than UEFI but the other machines are all UEFI

other than a physical problem I don't know what to try next

***moved from Windows / Windows 10 / Devices and drivers***

Answer 1

Hello

Thank you for posting in Microsoft Community forum.

It seems like you’ve already tried a lot of troubleshooting steps. Here are a few more suggestions that might help:

1. Compatibility Mode: You could try running the driver installation in compatibility mode. To do this, right-click on the driver installation file, click on Properties, then the Compatibility tab. Check the “Run this program in compatibility mode for” box and select the appropriate Windows version.
2. Enable Insecure Guest Logons: On a freshly installed Windows Server 2019 system, you might need to enable insecure guest logons. This can be done with this command which will update the registry: reg add HKLM\SOFTWARE\Policies\Microsoft\Windows\LanmanWorkstation\ /v AllowInsecureGuestAuth /d 1 /f
3. Check for Conflicts: Check if there are any conflicts with other devices in Device Manager. If there are, you might need to disable the conflicting device.
4. Update USB Controller Drivers: Update the drivers for the USB controllers. This can be done in the Device Manager. Expand the “Universal Serial Bus controllers” category, right-click each USB controller, and then click “Update driver”.
5. Reinstall USB Controllers: Uninstall and reinstall the USB controllers. This can also be done in the Device Manager. Expand the “Universal Serial Bus controllers” category, right-click each USB controller, and then click “Uninstall device”. After all USB controllers have been uninstalled, restart your computer. The USB controllers will automatically reinstall.
6. Test on Another Machine: If possible, test the dongle on another machine to rule out a hardware issue with the dongle itself.

Remember to always create a system restore point before making any changes to your system.

Best Regards,

Wesley Li