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Installation Failure: Windows failed to install the following update with error 0x8024001E: Security Update for Windows (KB5033373).

Anonymous
2024-01-09T07:31:54+00:00

OS： Windows server 2016.

the patch (KB5033373) can not be installed with error 0x8024001E.

Then I run

SFC /scannow ,

Dism /Online /Cleanup-Image /ScanHealth

DISM /ONLINE /CLEANUP-IMAGE /CHECKHEALTH

DISM /ONLINE /CLEANUP-IMAGE /RESTOREHEALTH

After several reboots, the patch (KB5033373) can not be installed with error 0x8024001E still.

The CBS log CBS.zip

Thanks.

Windows for business Windows Server Devices and deployment Install Windows updates, features, or roles

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  1. Anonymous
    2024-01-09T08:07:45+00:00

    Hi ericliu3000,

    error code 0x8024001e usually indicates that the Windows Update service was unable to connect to Microsoft server. Try the following steps to resolve this issue:

    1. Check if your internet connection is working.
    2. Make sure the Windows Update service is running. You can press the Win+R key, type services.msc, and find the Windows Update service and make sure its status is "Running".
    3. Clear the Windows Update cache. You can press Win+R, type cmd, and run the command prompt as administrator. In the command prompt, enter the following command and press Enter: net stop wuauserv net stop cryptSvc net stop bits net stop msiserver ren C:WindowsSoftwareDistribution SoftwareDistribution.old ren C:WindowsSystem32catroot2 catroot2.old net start wuauserv net start cryptSvc net start bits net start msiserver
    4. Restart your computer and try to install the update again.

    Hope it helps.

    Regards,

    Lei

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  2. Anonymous
    2024-01-10T07:37:02+00:00

    Hi Lei

    According to your suggestion, I did all steps that you mentioned . But After I reboot the server and run the standalone patch, I got the same error as before.

    I repeat these steps 2 times, I got the same error.

    Do you have any suggestion?

    Thanks.

    Eric

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  3. Anonymous
    2024-01-10T09:40:08+00:00

    Hi Eric,

    1. Have you installed SSU(KB5032391)?
    2. If you did, please refer to Error Code 0x8024001e - Microsoft Community
    3. If none of the above ways work, you could try install the latest update (January 9, 2024—KB5034119 (OS Build 14393.6614) - Microsoft Support).
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