Hello,
If you suspect that the issue might be related to permissions, here are several permissions associated with printer management that we could examine:
1.Printer Permissions:
Go to the "Security" tab of printer properties, ensure that your user account(or a group your account belongs to)) has the necessary permissions, such as "Manage Printers," "Manage Documents," and "Print."
- Server Level Permissions:
Go to the "Security" tab of the printsrvnew server name, confirm that your user has appropriate permissions at the server level.
Besides,
Check Credential Manager on your computer to ensure that there are no outdated or incorrect credentials stored for printer connections. Remove any relevant credentials and try connecting again.
Ensure that the drivers for the printers installed on printsrvnew are compatible with your operating system. Sometimes, driver compatibility issues can prevent successful printer connections.
Check the Event Viewer logs on your computer for any error messages or warnings related to printer connections. This might provide more insight into the underlying issue
Regards,
Karlie