Hi my loptop was bit loker how can unloked?

Anonymous
2024-05-01T22:32:52+00:00

Hi my loptop was bit loker how can unloked?

Windows Windows Client for IT Pros Devices and deployment Recovery key

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  1. Anonymous
    2024-05-02T05:43:56+00:00

    Hello,

    Thank you for posting in Microsoft Community forum.

    Based on the description, I understand your question is related to unlock Bitlocker.

    Generally, we can refer to the following path to find out the BitLocker recovery key, because this is a personal information and will not be collected by Microsoft, so please kindly try to find carefully if the key was saved in below places:

    1. In your Microsoft account: Sign in to your Microsoft account on another device to find your recovery key: If the device was set up or BitLocker protection was activated by another user, the recovery key may be in that user’s Microsoft account.
    2. On a printout you saved: Your recovery key may be on a printout that was saved when BitLocker was activated. Look where you keep important papers related to your computer.
    3. On a USB flash drive: Plug the USB flash drive into your locked PC and follow the instructions. If you saved the key as a text file on the flash drive, use a different computer to read the text file.
    4. In an Azure Active Directory account: If your device was ever signed in to an organization using a work or school email account, your recovery key may be stored in that organization's Azure AD account associated with your device.

    If you are unable to locate a required BitLocker recovery key, I am afraid we will have to rebuild the machine.

    Best regards,

    Molly

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  2. Anonymous
    2024-05-02T05:52:32+00:00

    I do have my key but it’s not working..

    how can I contact to support center? Is there any phone number? Thank you !

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  3. Anonymous
    2024-05-03T07:07:42+00:00

    Hello,

    You can try check below link:

    Contact Microsoft Support - Microsoft Support

    Best regards,

    Molly

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